Non Voice

7 hours ago

Manila, National Capital Region, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking a Non Voice (No calls) Customer Service Support to join our growing team at CAREPLUS INTERNATIONAL SERVICES INC' in Metro Manila. This is a full-time, virtual role that offers the flexibility to work from home while being an integral part of our customer service operations.

What you'll be doing

  • Provide excellent non-voice customer service support through various digital communication channels such as email, chat, and messaging
  • Respond to customer inquiries and requests in a timely and professional manner
  • Troubleshoot and resolve customer issues efficiently
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Continuously learn and stay up-to-date with product knowledge and company policies
  • Contribute to the overall improvement of customer service processes and procedures

What we're looking for

  • At least 1 year of experience in a non-voice customer service or administrative support role
  • Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers
  • Strong problem-solving and analytical skills to effectively address customer concerns
  • Proficient in using various digital communication tools and platforms
  • Attention to detail and the ability to maintain accurate records
  • Adaptability and a willingness to learn new skills and processes
  • Passion for providing exceptional customer service

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