MANILA Offshore Non-voice Support Agent

12 hours ago

Manila, National Capital Region, Philippines Support Services Group Full time

Work arrangement: 100% Onsite role
Type of employment: Full-time
Account: Non-voice International Accounts

Key Responsibilities:

As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:

  • Responding to customers concerns and inquiries.
  • Engaging with customers through live chat or email.
  • Keeping customers informed by maintaining updates on new and ongoing tickets.
  • Facilitating communication between customers and internal support to drive timely resolutions.
  • Ensuring customer satisfaction through meticulous issue tracking.

About You:

To excel in this role, you should possess:

  • Must have experience as Non-Voice Support in BPO industry (REQUIRED)
  • Good computer skills, with experience in Word, Excel, and Outlook.
  • Excellent customer service and people skills.
  • Strong organizational abilities and attention to detail.
  • Decisiveness, collaboration, flexibility, and adaptability.
  • The capability to prioritize quickly and remain unflustered in a dynamic environment.
  • Previous experience in insurance or payments is preferred.

Why Join Us?

  • Competitive salary and comprehensive benefits package #BetterWithSSG
  • Be part of a team that values creativity and flexibility.
  • Engage in diverse tasks and channels, keeping each day exciting.
  • Collaborate with a team that values your contributions.

If you're a fast learner, enthusiastic, and up for a journey in the retail industry, we want to hear from you Take the first step towards a fulfilling career by applying now

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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