Operations Assistant

5 hours ago

Paligsahan P, Philippines ComWorks Inc. Full time ₱360,000 - ₱720,000 per year

Onboarding of Lotto Agents

Responsible for registering new lotto agents, ensuring KYC and activation readiness.

  • Perform organization and user registration: Create new agent accounts in the system, set up store and terminal profiles, and ensure all required fields are correctly completed.
  • Verify KYC documents: Review government IDs, business permits, and other regulatory documents; ensure authenticity and compliance with lottery regulatory standards before approving activation.
  • Coordinate with Inventory for POS assignment: Request and track assignment of lotto POS terminals; ensure each agent receives the correct device credentials before activation.
  • Conduct onboarding calls: Walk agents through platform features, terminal operations, draw schedules, settlement rules, and compliance guidelines; provide first-use orientation.
  • Ensure activation readiness: Confirm that agents have completed all documentation, received equipment, and understand selling guidelines before enabling their accounts.

Customer Support

Handles agent inquiries via phone, email, and chat.

  • Respond to agent inquiries: Provide real-time assistance for concerns related to device troubleshooting, failed transactions, sales reconciliation, wallet balance issues, payouts, and platform navigation.
  • Log and escalate issues: Document all incidents in the ticketing system with accurate details, categorize by severity, and maintain complete audit trails of interactions.
  • Escalate unresolved technical issues to Level 2 Support: Forward all complex technical, system, or device problems that cannot be resolved at Level 1 to the designated Level 2 Support team, including complete ticket notes, diagnostics, and reproduction steps.
  • Maintain satisfaction levels: Deliver efficient and courteous support, follow service-level standards, and ensure agents receive timely updates on their concerns.
  • Provide basic troubleshooting: Guide agents through steps for resolving POS terminal errors, connectivity issues, or app malfunctions before escalation.
  • Coordinate with internal teams: Work closely with Accounts, Inventory, and Onboarding teams when issues involve payments, devices, or account setup.

Job Type: Full-time

Pay: Php18, Php18,200.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

Expected Start Date: 12/09/2025

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