Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time $70,000 - $120,000 per year

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.

Key Responsibilities

  • Build and follow up on accounts, modifying them as necessary to ensure accuracy.
  • Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
  • Successfully implement required computer systems to maintain quality customer data.
  • Maintain daily customer service reports to track performance and identify areas for improvement.
  • Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
  • Strictly adhere to SOPs, SLAs, and departmental training guidelines.
  • Collaborate on assignments and projects as part of a team.
  • Perform other related duties as required and assigned.

Skills

  • Display outstanding attention to detail and accuracy in the workplace.
  • Proven ability to identify and solve problems while multitasking under deadlines.
  • Strong written and verbal communication skills.
  • Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
  • Good organizational skills and the ability to prioritize effectively.
  • Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
  • Work on your own initiative on daily routine tasks and system issues.
  • Proficient Microsoft Office user.

Experience

  • Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
  • Experience with Oracle or SAP preferred but not essential.

Education

  • Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.

Working Conditions

  • This position requires repetitive typing and regular use of a computer plus multiple displays.
  • Most of the other physical demands are typical of those associated with an office environment.
  • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

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