Relationship Manager

9 hours ago

Makati City, National Capital Region, Philippines Founders Launchpad Full time ₱500,000 - ₱900,000 per year

About Us

This position is for Founders Launchpad's ecosystem company, N90, a young lending company dedicated to providing accessible, reliable loan solutions for Filipinos.

N90 Website:

Job Summary

As a Relationship Manager, you will be the point of contact between N90 and our clients, responsible for maintaining and growing strong, trust-based relationships. You will ensure their needs are addressed promptly and professionally while working closely with internal teams such as Sales, Compliance, and Legal.

Job Responsibilities

Client Relationship Management & Engagement

  • Serve as the primary point of contact for a portfolio of existing borrowers.
  • Build and maintain strong relationships with SME owners and key decision-makers.
  • Proactively reach out to clients to understand their business and lending needs.
  • Monitor borrower health and flag risks, concerns, or opportunities for deeper engagement.
  • Ensure overall client satisfaction and loyalty through timely and consistent support.

Client Support & Retention

  • Offer exceptional customer service, resolving borrower concerns promptly and professionally.
  • Act as a problem-solver, navigating internal processes to find practical, client-focused solutions.
  • Advocate for clients internally, ensuring their feedback and goals are heard and addressed.
  • Use borrower insights to drive continuous improvement in client experience.

Internal Coordination

  • Collaborate with internal teams (Sales, Compliance, Legal) to ensure seamless delivery of services.
  • Coordinate on borrower-specific needs, ensuring they are met efficiently and professionally.
  • Keep borrower records, notes, and communications up-to-date and well-organized.

Job Qualifications

  • 2-5 years in a client-facing role, such as account management, account officer, or relationship management.
  • Preferably with experience in lending or financial services.
  • Strong communication and interpersonal skills.
  • Ability to build and maintain relationships with clients.
  • Excellent problem-solving and decision-making skills.
  • Comfortable working in a fast-paced, growing environment.
  • Proficiency in Microsoft Office, Google Workspace, and document management systems.

Why Work with Us?

  • Work with a young, passionate, and fun team
  • We offer a diverse and international work environment
  • Work-life balance
  • Amazing growth opportunities and continued learning - dedicate part of your working hours to improving your knowledge and skills
  • Competitive Compensation

By submitting your application, you expressly agree, consent, and authorize Founders Launchpad to collect, use, disclose, process, and retain your Personal Data for recruitment and related purposes, in accordance with the applicable data privacy regulations. Your information may be shared with relevant companies and hiring teams involved in the recruitment process. You may view our Privacy Notice here:

Job Type: Full-time

Pay: Php50, Php90,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime
  • Life insurance

Application Question(s):

  • Please answer Yes/No.

We work on a hybrid set-up (1-2x a week at our Makati/BGC office), while the rest of the week is remote. Are you okay with that?

  • [REQUIRED] Where are you residing?
  • [REQUIRED] What is your expected monthly salary? Please state if GROSS or NET.

Work Location: In person

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