Relationship Manager

4 days ago

Makati City, National Capital Region, Philippines N90 Full time ₱900,000 - ₱1,200,000 per year

About Us

‍
N90 is a young lending company dedicated to providing accessible, reliable loan solutions for Filipino businesses. We're a small, energetic team that believes in building strong relationships with our customers, not just chasing volume.

Job Summary

As a Relationship Manager, you will be the point of contact between N90 and our clients, responsible for maintaining and growing strong, trust-based relationships. You will ensure their needs are addressed promptly and professionally while working closely with internal teams such as Sales, Compliance, and Legal.

Job Responsibilities

Client Relationship Management & Engagement

  • Serve as the primary point of contact for a portfolio of existing borrowers.
  • Build and maintain strong relationships with SME owners and key decision-makers.
  • Proactively reach out to clients to understand their business and lending needs.
  • Monitor borrower health and flag risks, concerns, or opportunities for deeper engagement.
  • Ensure overall client satisfaction and loyalty through timely and consistent support.

Client Support & Retention

  • Offer exceptional customer service, resolving borrower concerns promptly and professionally.
  • Act as a problem-solver, navigating internal processes to find practical, client-focused solutions.
  • Advocate for clients internally, ensuring their feedback and goals are heard and addressed.
  • Use borrower insights to drive continuous improvement in client experience.

Internal Coordination

  • Collaborate with internal teams (Sales, Compliance, Legal) to ensure seamless delivery of services.
  • Coordinate on borrower-specific needs, ensuring they are met efficiently and professionally.
  • Keep borrower records, notes, and communications up-to-date and well-organized.

Job Qualifications

  • 2-5 years in a client-facing role, such as account management, account officer, or relationship management.
  • Preferably with experience in lending or financial services.
  • Strong communication and interpersonal skills.
  • Ability to build and maintain relationships with clients.
  • Excellent problem-solving and decision-making skills.
  • Comfortable working in a fast-paced, growing environment.
  • Proficiency in Microsoft Office, Google Workspace, and document management systems.
  • Must be fluent in English and Tagalog.

Why Work with Us?

  • Work with a young, passionate, and fun team
  • We offer a diverse and international work environment
  • Work-life balance
  • Amazing growth opportunities and continued learning - dedicate part of your working hours to improving your knowledge and skills
  • Competitive Compensation

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