tech support lead

7 days ago

Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

JOB DESCRIPTION:


• Experience:

Proven track record in a technical support or customer service leadership role, with a strong background in diagnosing and resolving complex technical issues.


• Technical Acumen:

Deep knowledge of Apple hardware and software across various platforms (Mac, iOS, Apple Watch, etc.).


• Leadership Skills:

Excellent team-building and management abilities. The capacity to motivate and guide a team to achieve performance goals.


• Problem-Solving:

The ability to efficiently diagnose issues, manage multiple priorities, and adapt to a dynamic, fast-paced environment.


• Communication:

Strong verbal and written communication skills to effectively interact with both team members and customers.


• Soft Skills:

A customer-focused and empathetic approach, with the ability to maintain composure under pressure.

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