Senior IT Support Technician

Job Description:

About The Role

Our Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

As an Senior IT Helpdesk Technician, you will be responsible for providing telephone and email support through our ticketing systems to our customers in order to maintain their systems. You will support the technical teams where required and rectify any faults in a professional and timely manner.

Benefits for an IT Helpdesk Technician choosing to work with Intouch include:

• Competitive salary between PH 80,000 - PH 115,000 per month, depending on experience.
• An exciting role with future progression opportunities.

The Ideal Candidate:

• Ideally 4 years plus experience within the I.T support industry
• Previous experience in varied I.T Support and client accounts
• Working knowledge of Microsoft 365
• Experience administering Microsoft 365
• Minimum of 3+ years of Microsoft 365 administration experience is required
• Experience with Active Directory
• Basic experience/awareness of Fortinet firewalls, routers and 3CX, Yeastar telephony would be desirable
• Ability to work productively within a small team
• Being forward thinking and innovative
• Ability to build working relationships with clients
• Halo PSA experience beneficial
• Kaseya 365, Vonahi, Rapid Fire Tools experience beneficial
• A hunger to learn and progress.
• Relevant IT certification is required for this position

As an IT Helpdesk Technician, further responsibilities will also include:

• Provide telephone and email support to our customers in order to maintain their systems and ensure that the customer is satisfied.
• Report 3rd party faults and pass to the relevant department where necessary.
• Use available broadband diagnostic tools to identify and resolve broadband faults.
• Support the technical team in additional areas where required.
• Carry out general administration duties such as filling, logging calls, database administration on our CRM system.

About Us

A bit about us:

• Intouch Tech has been in business in the UK for over 10 years.
• We are a creative, aspirational team working together to supply telephone systems, Cyber Security and IT Support to SME's around the UK.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

Intouch Tech Ltd is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.

Job Type: Full-time

Application Question(s):

• Do you have a quiet and professional work-from-home setup?
• Do you have a fast and reliable internet connection?