Tech Support Agent

2 days ago

Manila, National Capital Region, Philippines Booth & Partners Full time ₱40,000 - ₱60,000 per year

About the client:

Cluey Learning
is seeking a
proactive, friendly, and detail-oriented Tech Support Agent
to provide operational and technical assistance to our students and instructors across our
Schools (SC)
and
Events (EV)
business units. You'll play a key role in ensuring a smooth and engaging experience in our digital learning environments, including after-school programs and holiday camps.

About the role:

As part of Cluey's support team, you'll work remotely to:

  • Provide real-time and asynchronous tech support for students and instructors
  • Troubleshoot common issues in block-based and line-based coding environments
  • Support internal processes and documentation efforts
  • Communicate clearly and effectively with both children and adult instructors
  • Support our students and instructors across Cluey's innovative learning experiences

This is a great opportunity to contribute to a fast-growing EdTech company focused on personalized, fun, and confidence-building learning experiences.

Requirements
We're looking for someone who can adapt quickly and thrive in a fast-paced, ever-evolving environment. Your strengths will include:

  • Experience in coding education platforms, especially with block-based (e.g. Scratch-like) or JavaScript-based environments (experience with Cluey's Code Camp World is not required but similar platforms are ideal)
  • Strong problem-solving ability with a proactive attitude
  • Basic understanding of HTML, CSS, and JavaScript
  • Excellent written and verbal communication skills – clear, calm, and effective
  • A keen eye for detail and accuracy, particularly when diagnosing issues or providing instructions
  • Comfort with documentation – able to update internal FAQs and guides clearly and concisely
  • Familiarity with educational content such as lesson plans or digital learning resources
  • Must be amenable to working during Australian business hours

Nice to Have

  • Familiarity with Slack and LiveChat or similar team collaboration and support tools
  • Markdown writing skills and a basic understanding of version control (e.g., Git)
  • Proficiency in Google Sheets or Excel for tracking and reporting

Benefits
WHAT WE OFFER:

Work-from-home setup

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

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