Relationship Manager

14 hours ago

Ortigas, Philippines f6e630c6-eecc-4b24-bcfe-44b28245481e Full time ₱1,200,000 - ₱1,800,000 per year

The LC Relations Manager provides strategic leadership in managing the Loan Consultant (LC) network. The role focuses on developing and implementing long-term strategies that enhance LC engagement, productivity, and retention, ensuring alignment with the company's overall sales and growth objectives.

Key Responsibilities:

Manages and supervises LC Relations Officers (including the Senior LCRO) to achieve targets and directives through the following activities:

Strategic Leadership

  • Develop and execute the overall LC Relations Strategy, aligned with company goals and lending targets.
  • Identify new LC acquisition channels, partnerships, and community-based programs to expand market reach.
  • Set performance metrics, KPIs, and growth targets for the LC network.
  • Design incentive frameworks, engagement programs, and recognition systems to improve retention and performance.
  • Lead business planning, budgeting, and resource allocation for the LC Relations unit.

Collaboration and Oversight

  • Coordinate with Operations, Credit, and Marketing teams to ensure smooth loan processing and end-to-end LC servicing.
  • Ensure compliance with company policies, lending regulations, and ethical standards in all LC activities.
  • Oversee brand consistency and professionalism in LC communications and public engagements.

Performance Management & Reporting

  • Review performance data, analyze trends, and recommend process improvements to optimize LC productivity.
  • Present periodic reports and strategic recommendations to the Division Head and Executive Management.

Team Leadership & Development

  • Lead, mentor, and coach LC Relations Officers (including Senior LCRO) to ensure consistent performance and professional growth.
  • Set clear KPIs and monitor team productivity, providing feedback and training as needed.
  • Foster a culture of collaboration, accountability, and continuous improvement within the team.
  • Performs any other tasks assigned by the management from time to time.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
  • Minimum of 3 years of experience in sales channel management, trade relations, or business development.
  • Proven experience in managing large consultant or agent networks.
  • Strong leadership, planning, and stakeholder management skills.
  • Data-driven mindset with strong analytical and decision-making capabilities.
  • Willing to go on fieldwork.

Job Types: Full-time, Permanent

Pay: Php50, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your asking salary?

Education:

  • Bachelor's (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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