E-Commerce Operations Coordinator

1 day ago

Makati City, National Capital Region, Philippines VA Masters Full time $104,000 - $130,878 per year

We're looking for a proactive, detail-driven E-Commerce Operations Coordinator (Shopify) to help run the day-to-day operations of our growing online store. This role spans customer service, order management, inventory tracking, and back-office support. The right candidate is tech-savvy, adaptable, and well-versed in Shopify, ensuring smooth store operations while delivering excellent customer experiences.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and social media with professionalism and care.
  • Manage orders, returns, and exchanges accurately through Shopify and ShipStation.
  • Track supplier shipments and maintain product availability across platforms.
  • Keep precise inventory records using Google Sheets and Excel (must-have skills).
  • Assist with the creation and editing of marketing materials in Canva (preferred).
  • Identify workflow inefficiencies and implement process improvements.
  • Adapt quickly to new systems, tools, and operational responsibilities.

Mandatory Skills & Requirements

  • Minimum 2 years of hands-on Shopify experience (must).
  • Strong proficiency in Google Sheets and Excel (must).
  • Experience using ChatGPT for workflows and customer interactions.
  • Excellent organizational skills and keen attention to detail.
  • Strong written English communication skills.
  • Background in shipping coordination and inventory oversight.
  • Reliable, self-motivated, and comfortable working independently.

Preferred Skills

  • Familiarity with ShipStation.
  • Basic Canva design skills (a plus).
  • Prior experience in a Direct-to-Consumer (DTC) e-commerce environment.

Why Join Us?

  • Collaborate with a fast-growing and passionate e-commerce team.
  • Gain exposure to multiple aspects of store management and operations.
  • Unlock opportunities for professional growth as the business continues to expand.

If you're a detail-oriented multitasker with a passion for e-commerce operations and customer satisfaction, we'd love to hear from you.

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