E-Commerce Assistant

5 days ago

Makati City, National Capital Region, Philippines Gloss and Lace,Inc Full time ₱400,000 - ₱600,000 per year

Company Description:

Step into a world of inclusivity and self-care with our multinational company, a brainchild of a cherished local celebrity. Our essence thrives in the pulse of a fast-paced environment, embracing the dynamic spirit of a startup.

At the heart of our brand lies intimate wear, active wear, and skincare, all thoughtfully designed to embrace diverse body types and celebrate individuality. We are proud to offer Employee Stock Options (ESOP) to exceptionally high-performing individuals selected to join our team, ensuring dedication and innovation are rewarded as we shape a journey where fashion meets self-expression. From the comfort of our intimate wear to the empowering vibe of our active wear and the nourishing touch of our skincare range, we're not just a company – we're a movement.

Join us in shaping a future where inclusivity thrives, driven by innovation and guided by a passion for fostering a sense of belonging for everyone.

Job Overview:

As an Ecomm Assistant you must have a passion for e-commerce, a strong understanding of online retail platforms, and excellent organizational and communication skills. Your role will play a crucial role in supporting the day-to-day operations of our online store and ensuring a seamless customer experience.

Duties and Responsibilities:

  • Assist in the uploading and maintaining product listings updated on our e-commerce platforms.
  • Ensure accurate product information and pricing before posting.
  • Coordinate with the fulfillment team to ensure orders are packed and shipped in a timely manner.
  • Respond to customer inquiries and provide support via email and chat.
  • Address and resolve customer issues or concerns in a professional and timely manner.
  • Keep track of product inventory levels and coordinate restocking as needed.
  • Collaborate with cross functional team to execute promotional campaigns and product launches.
  • Assist in creating engaging product content, including product descriptions and images.
  • Analyze e-commerce performance metrics and generate reports to identify trends and opportunities for improvement.
  • Stay informed about the latest updates and features on e-commerce platforms.
  • Implement best practices for optimizing product visibility and conversion rates.

Qualifications:

  • Bachelor's degree in business, marketing, or any related field.
  • Experience in e-commerce, online retail, or a related field.
  • Familiarity with e-commerce platforms such as Shopify, Shopee, Tiktok, and Lazada.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service skills.
  • Basic understanding of digital marketing and product merchandising.
  • Ability to work collaboratively in a fast-paced environment.
  • Eager to learn & proactive
  • Practices a high level of discretion regarding customer data

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Flexible schedule
  • Pay raise

Application Question(s):

  • How much is your salary expectations?

Experience:

  • E-commerce: 1 year (Preferred)

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