E-commerce Assistant
5 days ago
- Assist in managing and updating product listings across all online platforms, ensuring accuracy in pricing, descriptions, and images.
- Monitor stock levels and coordinate with the inventory team to maintain product availability.
- Process and track online orders, ensuring timely fulfillment and delivery.
- Respond to customer inquiries and resolve complaints in a professional and timely manner.
- Assist in planning and executing online marketing campaigns, promotions, and sales strategies.
- Generate and analyze sales reports to identify trends and areas for improvement.
- Ensure compliance with the company's e-commerce policies, branding standards, and customer service guidelines.
- Collaborate with cross-functional teams such as logistics, marketing, and IT to optimize the online store performance.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 1 year of experience in e-commerce operations or a similar role.
- Proficient in using e-commerce platforms (e.g., Shopify, WooCommerce, Lazada, Shopee) and MS Office applications.
- Strong understanding of online retail processes and digital marketing concepts.
- Excellent organizational, communication, and problem-solving skills.
- Ability to multitask and work under pressure in a fast-paced environment.
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