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Customer Support for Telco Account
2 weeks ago
This is an exciting opportunity to join the dynamic team as a Customer Support for Telco Account. In this full-time role, you will be based in Cagayan de Oro Misamis Oriental and provide exceptional customer service to clients in the telecommunications industry.
What you'll be doing
- Responding to customer inquiries and resolving issues in a timely and efficient manner
- Accurately documenting customer interactions and maintaining detailed records
- Identifying and escalating complex customer issues to the appropriate team members
- Providing a high level of customer satisfaction by exceeding client expectations
- Participating in team meetings and contributing to the continuous improvement of customer service processes
- Adhering to established policies, procedures, and service level agreements
What we're looking for
- Previous experience in a customer service or call centre environment, preferably within the telecommunications industry
- Strong communication and interpersonal skills, with the ability to empathise and build rapport with customers
- Excellent problem-solving and decision-making abilities
- Proficiency in English and the local language(s) of the region
- Adaptability and the ability to work in a fast-paced, dynamic environment
- A collaborative mindset and a commitment to teamwork
If you're ready to embark on an exciting new chapter in your career, we encourage you to apply now.