Customer Support for Telco Account

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time ₱60,000 - ₱120,000 per year

This is an exciting opportunity to join the dynamic team as a Customer Support for Telco Account. In this full-time role, you will be based in Cagayan de Oro Misamis Oriental and provide exceptional customer service to clients in the telecommunications industry.

What you'll be doing

  • Responding to customer inquiries and resolving issues in a timely and efficient manner
  • Accurately documenting customer interactions and maintaining detailed records
  • Identifying and escalating complex customer issues to the appropriate team members
  • Providing a high level of customer satisfaction by exceeding client expectations
  • Participating in team meetings and contributing to the continuous improvement of customer service processes
  • Adhering to established policies, procedures, and service level agreements

What we're looking for

  • Previous experience in a customer service or call centre environment, preferably within the telecommunications industry
  • Strong communication and interpersonal skills, with the ability to empathise and build rapport with customers
  • Excellent problem-solving and decision-making abilities
  • Proficiency in English and the local language(s) of the region
  • Adaptability and the ability to work in a fast-paced, dynamic environment
  • A collaborative mindset and a commitment to teamwork

If you're ready to embark on an exciting new chapter in your career, we encourage you to apply now.

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