Production Support

5 days ago


Ortigas Metro Manila, Philippines Satellite Office Full time ₱300,000 - ₱600,000 per year

PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENT?

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.

The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we'd love to hear from you.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Strong customer service skills to work effectively with both internal teams and external clients
  • Excellent project management skills, including multi-tasking, prioritization, and time management
  • Strong problem-solving and critical-thinking abilities to manage complex order processes
  • Ability to negotiate and manage order scope changes efficiently
  • High level of accuracy and attention to detail in documentation and data entry
  • Strong collaboration and teamwork skills, with a positive and proactive attitude
  • Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
  • Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

  • Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
  • Generate purchase orders in Oracle EBS and manage updates based on order scope changes
  • Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
  • Ensure timely invoicing within two business days of shipment completion
  • Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
  • Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
  • Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
  • Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
  • Support account objectives by partnering with Account Managers and providing solutions for operational challenges
  • Meet individual performance metrics and contribute to overall team success

WHAT ARE WE LOOKING FOR?

  • 2+ years in sales operations, order management, supply chain, or branded merchandising.
  • ORDER MANAGEMENT or ORDER PROCESSING EXPERIENCE
  • SALES EXPERIENCE IS ALSO A MUST
  • 2+ years in customer service management or client-facing roles.
  • Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
  • 4-year college degree preferred, but not required.
  • Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

  • Production Support

    5 days ago


    Ortigas, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

    PRODUCTION SUPPORT (SALES SUPPORT)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT)?We are looking for a...


  • Ortigas, Philippines Netsolar Inc. Full time ₱900,000 - ₱1,200,000 per year

    Role OverviewWe are seeking a Product Solutions Support Engineer to join our Product Solutions Department. This role will provide both on-site and off-site technical support, assist in validating and customizing product solutions, and facilitate technical trainings and presentations for customers and internal teams. The position requires strong problem...


  • Ortigas, Metro Manila, Philippines Century Pacific Food, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Senior Product Assistant for Food Service is responsible for driving product strategy, market performance, and marketing initiatives across different channels. This role will be handling product management fundamentals and leveragingB2B, digital marketing, and e-commerce platforms to drive business growth.Job Responsibilities:Execute...


  • , Metro Manila, Philippines LeapFroggr Full time

    Overview We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we\'re looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence. Responsibilities Customer Service...


  • , Metro Manila, Philippines Buscojobs Full time

    Job Description Position Overview Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? We are looking for a Product Support Specialist - Bilingual Spanish/English based in Upper Mckinley, Taguig City, Philippines to provide quality product support to Thomson Reuters - Confirmation...


  • , Metro Manila, Philippines Buscojobs Full time

    Production Support Specialist – Mandaluyong Posted 1 day ago OpenText is a global leader in information management. This role provides technical and production support for OpenText Fax2Mail and MessageReach products, handling customer inquiries and ensuring timely resolutions in a production environment. Responsibilities Provide technical support to...


  • , Metro Manila, Philippines Genesys Full time

    Join to apply for Director, Product Support role at Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic,...


  • , Metro Manila, Philippines Goway Travel Full time

    Join to apply for the Product Support Coordinator role at Goway Travel PRODUCT SUPPORT COORDINATOR Job Type: Full TimeLocation: HybridReporting to: Product Support Team Leader Job Purpose This position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep...


  • , Metro Manila, Philippines Buscojobs Full time

    Production Support Associate jobs in Pasig Posted today Job Description Quality inspector monitors the quality of incoming and outgoing products or materials for a company. Also known as quality control inspector, they are tasked with conducting tests, analyzing measurements, and overseeing production processes. They work in assembly lines or production...

  • Support Consultant

    5 days ago


    Bonifacio Global, Metro Manila, Philippines Ivoclar Vivadent Services & Support, Inc. Full time

    At Ivoclar, we're passionate about "Making People Smile," and we're seeking a detail-oriented Support Consultant (Digital) to join our dynamic global team. As a key member of our customer support team, you will play a crucial role in providing exceptional service and addressing customer inquiries.We believe in investing in our employees and fostering a...