Senior Business Analyst CRM

1 day ago

Pasig, National Capital Region, Philippines Talentium Full time ₱1,200,000 - ₱2,400,000 per year

Job Type: Fixed term / Independent Contractor role

Contract length: 12 months / renewable

About the Role:

We are seeking a 
Business Analyst (BA)
 with a minimum of 3 years' experience, ideally in the finance industry, and strong analytical skills. Key responsibilities include project planning, requirement gathering from private sector operation department (PSOD) and non-sovereign operation (NSO) stakeholders and collaborating with ITD colleagues to implement changes. This role offers the opportunity to develop impactful solutions within a dynamic, cross-functional team.

Scope of Work/Responsibilities

  • Requirement gathering: Elicit, analyze, and document business requirements to facilitate collaboration between stakeholders and IT teams.
  • Project planning: Responsible for project delivery and providing updates on status, progress, and issues.
  • Solution alignment: Ensure solutions align with business goals, meet quality standards, and comply with IT security.
  • Stakeholder communication: Develop an in-depth understanding of business needs and effectively communicate them with product owners and stakeholders.
  • Implementation & monitoring: Oversee solution implementation, assist in QA, deployment, and support phases, and monitor product performance to identify improvement areas.
  • Incident management: Provide status updates and solutions for escalated production incidents, conduct root cause analysis, and propose preventive measures.

Requirement and Qualification

  • Bachelor's degree in Computer Science, IT, or related field with a minimum of 2 years of experience, ideally in finance.
  • Knowledge of Microsoft technologies such as Dynamics 365 (CRM), SharePoint, Power Automate, Power Apps, Power BI, SQL, and Excel for data analysis would be a plus.
  • Strong attention to detail and excellent communication skills.
  • Ability to work independently and collaboratively.
  • Experience with ITIL, Agile, or similar IT frameworks.

Job Type: Fixed term / Independent Contractor role

Contract length: 12 months / renewable

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