Senior Business Analyst CRM

2 days ago

Pasig, National Capital Region, Philippines Tata Consultancy Services Full time ₱1,500,000 - ₱3,000,000 per year

Scope of Work/Responsibilities

  • Requirement gathering: Elicit, analyze, and document business requirements to facilitate collaboration between stakeholders and IT teams.
  • Project planning: Responsible for project delivery and providing updates on status, progress, and issues.
  • Solution alignment: Ensure solutions align with business goals, meet quality standards, and comply with IT security.
  • Stakeholder communication: Develop an in-depth understanding of business needs and effectively communicate them with product owners and stakeholders.
  • Implementation & monitoring: Oversee solution implementation, assist in QA, deployment, and support phases, and monitor product performance to identify improvement areas.
  • Incident management: Provide status updates and solutions for escalated production incidents, conduct root cause analysis, and propose preventive measures.

Requirement and Qualification (Education & Work Experience)

  • Bachelor's degree in Computer Science, IT, or related field with a minimum of 2 years of experience, ideally in finance.
  • Knowledge of Microsoft technologies such as Dynamics 365 (CRM), SharePoint, Power Automate, Power Apps, Power BI, SQL, and Excel for data analysis would be a plus.
  • Strong attention to detail and excellent communication skills.
  • Ability to work independently and collaboratively.
  • Experience with ITIL, Agile, or similar IT frameworks.
  • Bonus: Knowledge of the company private sector operations, CreditLens, LoanIQ, or Summit.

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