Merchandising Officer

4 days ago

Quezon City, National Capital Region, Philippines RABG Trading Inc. Full time ₱30,000 - ₱60,000 per year

Position Summary

The Beauty Advisor (Head Office) is responsible for overseeing, developing, and inspiring the team of Beauty Advisors across all retail points. This leadership role ensures that Lucky Beauty customers receive outstanding service, expert product knowledge, and an immersive brand experience. The ideal candidate is both a strategic leader and a hands-on coach, with a deep understanding of the cosmetics industry, customer service excellence, and retail performance management.

Key Responsibilities

Training & Development

  • Organize quarterly workshops and skills refreshers to foster a high-performing team culture.

Customer Experience & Brand Representation

  • Ensure a consistent, high-quality, personalized customer experience aligned with the Lucky Beauty brand.
  • Develop and enforce customer service protocols to maximize customer satisfaction, retention, and brand loyalty.
  • Manage and resolve escalated customer issues professionally and effectively.

Retail Sales & Performance Management

  • Work closely with the retail, marketing, and merchandising teams to drive in-store performance, product focus, and campaign execution.
  • Collaborate on in-store promotions, events, and launches, ensuring Beauty Advisors are fully prepared to deliver on brand goals.

Operational Excellence

  • Ensure that all retail outlets maintain visual merchandising standards, cleanliness, and inventory accuracy.
  • Oversee scheduling, workforce planning, and resource allocation to optimize coverage and customer flow.
  • Monitor staffing levels and recommend adjustments to meet peak periods and sales targets

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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