Customer Service Associate

1 day ago

Santo Tomas, Calabarzon, Philippines CONAX TECHNOLOGIES PHILIPPINES Full time ₱120,000 - ₱180,000 per year

Job Summary:

This position is an extension of Sales Team and supports both domestic and international sales and has the responsibility to provide optimum customer support to both the internal and external customers as required; to maintain, enhance, and obtain new business. Primary responsibilities for position are assisting customers with order status and tracking information, basic customer inquiries, catalog quoting, quote follow-up, order processing, assessing order payment statuses, assisting with international shipping, RMA management, CRM reporting, providing customer service for accounts and working all issues that may arise with our customers. This role requires a strong interpersonal relations, teamwork, and flexibility to support the business needs appropriately.

Job Description:

  • Provide general sales support and customer service
  • Develop and maintain positive customer relationships
  • Support Sales Applications Engineers with general customer requests
  • Manage incoming email activity
  • Ability to work with multiple departments
  • : entry and changes to orders
  • Accurately process orders in ERP system
  • Order acknowledgement
  • Adding shipment methods and addressers as required
  • Order status and expediting
  • Work closely with production for lead-times

*

  • Support and submit catalog part quotations
  • Quote follow-up and CRM updates
  • : determining payment status of pre-pay order
  • provides backup for key customers
  • manage Return Merchandise Authorization (RMA) process
  • Providing RMA numbers to customers and logging of customer information into system

Qualifications:

  • Bachelor's degree or equivalent
  • Proficient in using computer systems and software, including CRM and customer service platforms
  • A team player with a positive attitude and a genuine passion for delivering outstanding customer experiences

Desired:

  • At least 1-2 years of experience in a customer service or administrative role, preferably in a manufacturing environment (preferred)
  • Sales support in a manufacturing environment (preferred)
  • International support experience (plus)

Work Schedules

This position may be assigned to any of the following shifts, depending on business needs:

  • Day Shift: 9:00 AM – 6:00 PM
  • Mid Shift: 1:00 PM – 10:00 PM
  • Night Shift: 8:00 PM – 5:00 AM

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • On-site parking
  • Paid training

Work Location: In person

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