Customer Service Advisor

5 days ago

Santo Tomas, Calabarzon, Philippines Infinity Autoworks Full time ₱168,000 - ₱336,000 per year

Sales and Service Advisor

About the Role

We are currently seeking a skilled and customer-focused Service Advisor to join our team specializing in Car Accessories installation, Tint and Paint Protection Film (PPF). The Service Advisor will play a key role in providing exceptional service to our customers, managing the service workflow, and ensuring customer satisfaction throughout the installation process. The ideal candidate will have strong people management skills, sales acumen, and a passion for delivering high-quality services to our valued customers.

Responsibilities

  • Greet customers in a professional and friendly manner, establishing rapport and building strong customer relationships.
  • Act as the primary point of contact for customers, addressing their inquiries, providing product information, and offering expert advice on tinting and PPF options.
  • Assess customer needs and provide accurate quotes and estimates for tinting and PPF services.
  • Schedule appointments and manage the service workflow to ensure timely and efficient installations.
  • Collaborate with the installation team to allocate resources, coordinate job assignments, and monitor project progress.
  • Actively upsell additional services, accessories, or upgrades to customers to maximize sales opportunities.
  • Maintain a high level of product knowledge, staying updated on the latest tinting and PPF technologies, industry trends, and best practices.
  • Handle customer concerns or complaints promptly and professionally, working towards a satisfactory resolution.
  • Maintain accurate and detailed records of customer interactions, service histories, and invoices.
  • Coordinate with suppliers to ensure the availability of tinting and PPF materials, manage inventory levels, and place orders as necessary.
  • Monitor and achieve key performance indicators (KPIs), such as customer satisfaction ratings, sales targets, and service efficiency metrics.
  • Assist with general administrative tasks, including invoicing, filing, and maintaining customer databases.

Candidate Requirements:

  • Previous experience in a similar role within the automotive industry, specifically in tinting and PPF, is highly preferred.
  • Proven track record of providing exceptional customer service and building strong customer relationships.
  • Strong sales acumen with the ability to identify upselling opportunities and achieve sales targets.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers.
  • Solid organizational and time management abilities, with the capacity to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using computer systems and software relevant to service management.
  • Knowledge of Car Accessories installation, Tinting and PPF products, techniques, and industry best practices is a plus.
  • People management skills, including the ability to motivate and coordinate a team of installers.

Contact us to Apply

If you have a passion for providing exceptional customer service, strong sales skills, and a background in the automotive industry, we would love to hear from you.

Please submit your resume, along with a cover letter, outlining your relevant experience and why you would be a great fit for this role.

Job Types: Full-time, Permanent

Pay: From Php14,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Promotion to permanent employee

Experience:

  • service related: 3 years (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

Expected Start Date: 10/18/2025

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