Email and Ticketing

2 days ago


Santo Tomas, Calabarzon, Philippines DOZ Outsourcing Service OPC Full time ₱144,000 - ₱288,000 per year

About the Role:

We're looking for a proactive, detail-oriented, and reliable Email & Ticketing Support Agent to join our growing team onsite. This role involves managing incoming customer inquiries via email and support ticketing systems, resolving issues efficiently, and ensuring a smooth customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email and ticketing platforms
  • Investigate and resolve product/service-related issues
  • Log and update customer interactions accurately
  • Collaborate with team leads and technical support when needed
  • Maintain a positive, solution-focused attitude at all times

What We're Looking For:

  • Excellent written English and communication skills
  • Strong common sense and good judgment in handling a variety of situations
  • Fast and accurate typing skills (at least 45 WPM preferred)
  • Proficient computer skills – must be comfortable navigating multiple systems, using web-based platforms, and basic troubleshooting
  • Ability to work independently and think critically
  • Organized and detail-oriented with strong time management skills
  • Willing to work onsite at our office location

Preferred Qualifications:

  • Previous experience in customer service, technical support, or help desk roles
  • Familiarity with email platforms, CRMs, or ticketing tools (Zendesk, Konnektive)
  • Basic understanding of internet and browser functionality

Job Types: Fixed term, Temporary

Contract length: 6 months

Pay: From Php12,000.00 per month

Benefits:

  • Paid training

Work Location: In person