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Call Center Agent: Permanent WFH

2 weeks ago

Work from Home, Philippines ConnectUs Marketing Solutions Inc. Full time ₱14,500 - ₱175,600 per year

Be part of a passionate team and create opportunities

CALL CENTER AGENT (OUTBOUND)

Job Description:

  • Outbound Calls: Conduct calls for surveys, lead generation, event invitations, and/or sales.
  • Inbound Calls: Manage customer inquiries and finalize leads or sales.
  • Data Management: Update and maintain records in the CRM system.
  • Email Support: Respond to customer emails in a timely and professional manner.
  • Reporting: Generate reports using Microsoft Office and Google Drive.
  • SLA Compliance: Adhere to established service level agreements.
  • Other Duties: Perform additional tasks as assigned by management.

Qualifications:

  • Excellent English communication skills
  • Typing speed of at least 40 WPM
  • Able to perform effectively under pressure
  • Skilled in multitasking, prioritization, and efficient time management
  • Customer-focused with the ability to adapt and respond to various personality types
  • Quick thinker with strong intellect
  • No BPO experience required; fresh graduates are welcome to apply

MUST HAVE the following equipment:

  • Hardware: Laptop/Desktop with Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8GB RAM
  • Operating System: Windows 10 or higher (MacOS equivalent also accepted)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB headset with noise-canceling feature
  • Internet Connection: Wired connection with a minimum speed of 30 Mbps
  • Software: Microsoft Office, PDF Reader, Anydesk, Google Drive, and Discord

So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Scholarship program duration: 5 to 8 days

Option to choose between Probationary and Freelance Set up

  • Probationary: Up to 14,500 (Package)
  • Freelance: Up to 17,600

WE LOOK FORWARD TO MEETING YOU

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php13, Php17,600.00 per month

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Are you comfortable with the salary offer?
  • Are you currently enrolled/studying?
  • Please provide your active email address and mobile number:

Language:

  • English (Preferred)

Work Location: Remote