Credit and Collection Supervisor

4 hours ago

Davao City, Davao, Philippines BENBY ENTERPRISES, INC Full time ₱900,000 - ₱1,200,000 per year

Position: Credit and Collection Supervisor

Location: Door 2, GRI Bldg., Km. 14 Panacan, Davao City (near Mercury Drug Store)

Duties and Responsibilities

  • Evaluate and approve customer orders based on financial analysis and risk assessment.
  • Monitor customer credit limits and payment terms to ensure compliance with company policies and exposure thresholds.
  • Collaborate with commercial teams to manage credit holds and release decisions.
  • Supervise daily collection activities to ensure timely recovery of outstanding receivables.
  • Develop and implement effective collection strategies to reduce overdue accounts and improve KPI results.
  • Review aging reports and prioritize high-risk accounts for escalation.
  • Generate and analyze AR performance reports (e.g., DSO, CEI, Over-90 Days Aging trends).
  • Utilize tools such as SAP or Power BI dashboards to track KPIs and identify bottlenecks.
  • Lead, train, and mentor a team of Credit & Collection Associates to meet departmental objectives.
  • Conduct performance reviews and provide coaching for continuous improvement.
  • Foster a collaborative, accountable, and results-driven team culture.
  • Resolve complex customer disputes and negotiate payment arrangements in a professional manner.
  • Ensure strict adherence to internal credit policies.
  • Update, enforce, and improve SOPs related to credit evaluation, collections, and account reconciliation.

Required Skills and Competencies

  • Strong leadership skills; adept at coaching and mentoring team members to enhance productivity and professional growth.
  • Skilled in negotiating payment plans and resolving escalations with tact and professionalism.
  • Ability to foster cross-functional collaboration to support business objectives and improve KPI results.
  • Excellent communication, analytical, and decision-making skills.
  • Proficiency in SAP, Power BI, and Microsoft Office tools (Excel, Word, PowerPoint).

Work Experience

  • Proven expertise in supervising end-to-end credit and collections operations, including customer credit evaluations, payment monitoring, and dispute resolution.
  • At least 2 years of supervisory experience leading a credit and collection team.

Qualifications

  • Bachelor's Degree in Accounting, Finance, Business Administration, or any related field.
  • Strong knowledge of credit management, collections strategies, and financial analysis.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion

Ability to commute/relocate:

  • Davao City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Salary Expectation

Education:

  • Bachelor's (Preferred)

Experience:

  • Credit and Collection: 2 years (Preferred)

Location:

  • Davao City (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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