Collections & Reconciliation Analyst (Davao)

Education:

• Graduate of any 4-year course preferably business related degrees.
• With good scholastic records.

Experience:

• With related experience in the banking/financial or credit card industries.
• At least two (2) years relevant experience in the same capacity.

Skills and Attributes:

• Leadership potential
• Above Average Communication skills
• Customer-centric
• Account Administration
• Personable and self-driven
• Proficient in various MS office Programs
• Knowledgeable in use of various Billing systems such as CSP/Kenan, Corp Bill Summary, Ageing Report, One Bill, EDIMS, TRACE etc.

A. Account Management, Negotiation and Settlement

• Receiving, evaluating, facilitating and/or coordinating customer inquiries, complaints on non-receipt of bills, disputes and requests (for copies of bills, historical and A/R related records), enrollment in Digital Bills Delivery-eSOA , special billing instructions and monitoring of extended payment arrangement as may be necessary, with clients to ensure prompt processing of payments prior to month's bill run.
• Highlights good-paying customers by promptly monitoring and coordinating unresolved disputes to prevent service interruption.
• Initiates appropriate measures like call-out and email reminder by coordinating with the customer's Technical and Finance groups on the needed information for settlement.
• Spearheads negotiation meeting with the customer's Finance/Accounting executives to present the updated and reconciled A/R aging profiles as basis of discussions and payment settlement.
• Promptly decides, leverages and process clients' requests for lifting of Redirection and reconnection of TD accounts due to late payments.
• Handles coordination of the following issues internally: Incident ticket creation, case creation, technical and system related disputes, data extraction and validation, correction of rates, barring of services and profile alignment.
• Computes and pursue collection of Pre-termination Fee (PTF) for accounts on special arrangement.
• Coordinates with and demand from concerned clients the immediate issuance of manager/cashier's checks as replacement for their returned check payments and initiates appropriate treatment for non-compliance to manage further credit risks.

B. Disputes Evaluation, Resolution and Adjustment Management

• Handling evaluation and resolution of any pending Billing issues that may result to operational or revenue adjustments to preclude any settlement delays.

C. Account Treatment Monitoring and Management

• Performing Treatment list analysis via payment reminder, follow up overdue invoices to client, sending dunning letters if they exceeded on their credit terms and recommend service disruption such as reschedule /inclusion / exclusion / suspension from auto-treatment.

D. Credit Exposures Evaluation and Management

• Performing Customer Account evaluation , justification and recommendation for Credit Clearance of additional service / retention requests of existing Customers via email based on updated AR profile and payment commitment and/or justification for revenue adjustment.

E. Collection Report & Performance Evaluation

• AR report analysis and evaluation of assigned Customer/ Portfolio that may improve cash flow and downsize receivables. Applies expertise on various billing systems (SFDC, CSP, One Bill, ) in handling and solving customers' inquiries, disputes, and A/R related issues. Prepares and endorses any special billing instruction arranged with client to Bill Dispatch team for timely execution.

F. Collection Management

• Handling dispatch of check pick-up and Endorsement of Bank remittances / Electronic Fund Transfer (EFT) prior posting of payments.