Customer Support Team Leader

ESSENTIAL DUTIES AND RESPONSIBILITIESManage and direct the daily activities of the call center agents, including creative resource planning and implementing call center strategies and operations.Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.Provide meaningful career and professional...

Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...

Job descriptionWould you like to join a company that truly values its employees? How would it feel to work in a space free from gender bias? Imagine the satisfaction of going home every day feeling happy and fulfilled. If this sounds like your ideal environment, submit your resume now at Medicare Plus Inc., where happiness at work is part of our...

Job Title: Team Leader Healthcare | Ortigas, PasigThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...

Be Part of Our Pioneering TeamTake the lead in a global lending company that values innovation, collaboration, and career growth. We're on the lookout for a proactive and results-oriented TEAM LEADER – COLLECTIONS to guide our Collections Specialists toward operational excellence and successful account recovery.Job Key ResponsibilitiesLead, mentor, and...

Job DescriptionThe Collection Team Leader provides World-class support to the Call Center Agents and our clients, customers, as well as consistently driving to exceed performance targets. The Collection Team Leader supports and develops Agents by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service,...

ResponsibilitiesMonitoring performance of Customer Service agents.Creating an inspiring team and working environment with an open communication to all subordinates.Planning, evaluating, implementing, and continually improving all aspects with customer accounts through open and interacting communication.Ensuring agents are providing accurate, valid and...

Key ResponsibilitiesLead and supervise a team of agents handling local accounts.Monitor team performance (KPIs, quality, attendance, productivity).Provide regular coaching, training, and mentoring to team members.Handle escalations and resolve customer or client issues professionally.Prepare and analyze performance reports for management.Motivate the team to...

Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

The Collection Team Leader is responsible for overseeing the daily activities of the collections team, ensuring that overdue accounts are managed, and debts are recovered in a timely and professional manner. This role involves managing, coaching, and motivating collections agents, as well as ensuring compliance with applicable laws and company policies.Key...