URGENT: Customer Service, Inventory and Return Management Specialist

24 hours ago

Work from Home, Philippines Workstaff360 Full time $20,800 - $52,000 per year
Description
  • Manage HelpDesk tickets related to customer inquiries, return requests, and product concerns.
  • Provide timely, clear, and professional responses to customers throughout the return process.
  • Create and process customer return requests.
  • Generate and send FedEx return labels to customers.
  • Coordinate scheduled pickups for large-item returns with carriers.
  • Assess return eligibility based on product condition and company policy.
  • Process vendor returns, issue or track credits, and ensure proper documentation.
  • Monitor and update the inventory system for all returned items.
  • Track good stock items back into inventory and ensure accuracy of stock levels.
  • Maintain clean, organized, and accurate return records.
Hard Requirements:
  • Experience in returns processing, e-commerce operations, or inventory management.
  • Strong customer service and communication skills.
  • Familiarity with HelpDesk tools (Zendesk, Freshdesk, Gorgias, etc.) is a plus.
  • Organized, detail-oriented, and comfortable handling multiple workflows simultaneously.
Schedule:
  • 40 hours per week
  • Monday to Friday
  • 9AM–6PM US Eastern Standard Time
Offer and Benefits:
  • Weeks 1–8: $4USD/hour
  • Weeks 8 onwards: $5USD/hour
  • HMO coverage after 1 year of employment.
About WorkStaff360

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth

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