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Accounting Systems Administrator

1 hour ago

Work from Home, Philippines Tahche Outsourcing Services Inc. Full time

Our U.S partner is seeking a proactive Financial Systems Administrator to support our Finance team with day-to-day systems issues and integration projects. You'll manage internal support requests through Zendesk and Slack, working independently to resolve issues, guide users, and escalate when necessary.

This role is a key part of ensuring operational continuity across platforms like NetSuite, Coupa, and Workato. Strong troubleshooting skills, a service-oriented mindset, and the ability to manage user onboarding, documentation, and light system configuration are essential. If you're excited by the opportunity to support global financial operations and cross-functional initiatives, wed love to hear from you.

Responsibilities

  • Serve as the primary point of contact for support requests related to financial systems including NetSuite, Coupa, and Workato, primarily from Finance and Procurement teams, with occasional support for Engineering.
  • Manage a high volume of tickets using Zendesk, ensuring compliance with established SLAs for response and resolution times.
  • Monitor and respond to real-time support inquiries via Slack, offering quick triage and effective troubleshooting guidance, along with workarounds where applicable.
  • Independently investigate and resolve system issues, errors, and access problems, using admin-level permissions in NetSuite, Coupa, and Workato.
  • Debug and support Workato automations, identifying when issues can be resolved without technical knowledge. Otherwise, escalate to engineering.
  • Support onboarding of new users to financial systems, including user provisioning, training, and ongoing guidance.
  • Assist with monitoring Workato automations; escalate complex issues to engineering as needed.
  • Maintain and enhance internal documentation and FAQs to promote self-service and reduce recurring inquiries.
  • Participate in triage, SLA review, and roadmap meetings to review ticket metrics and ongoing initiatives.
  • Participate in system enhancements, testing, and deployment of new features or integrations, including user acceptance testing (UAT) and post-release validation.
  • Assist with process improvement by identifying trends, recurring issues, and opportunities to streamline support operations or system workflows.
  • Collaborate cross-functionally with Finance, Procurement, and Engineering to prioritize support issues and communicate status updates.
  • Contribute to key metrics, including SLA compliance, average resolution time, repeat issue rate, and escalations.
  • Follow an agile approach to support and configuration, while contributing to the development of more formalized SOX-compliant change management processes.
  • Support internal reporting efforts by ensuring accurate classification and tagging of support tickets, enabling automated performance tracking and metrics.

Requirements / Qualifications

  • 2+ years of experience in a support or system admin role involving financial systems (NetSuite, Coupa).
  • Hands-on experience managing tickets in Zendesk (or similar ticketing system).
  • Working knowledge of NetSuite and Coupa, with the ability to troubleshoot and perform light configurations.
  • Experience supporting Workato (or similar integration platforms) is a plus; ability to identify and escalate complex automation issues.
  • Strong analytical and problem-solving skills with a detail-oriented mindset.
  • Excellent communication and interpersonal skills; able to explain technical topics to non-technical users.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Experience supporting end-user onboarding and maintaining system documentation.
  • Comfortable working in an agile, collaborative environment; familiarity with or interest in SOX or formal change management is a plus.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Health insurance
  • Work from home

Work Location: Remote