Customer Care Representative

2 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

About Us: We're a fast-growing startup transforming the car buying experience. Our platform connects car buyers with the right vehicles through a seamless, tech-enabled journey. We're looking for a compassionate, detail-oriented Customer Care Representative who thrives on helping people and delivering exceptional service.

What You'll Do:

  • Serve as the first point of contact for prospective and current customers, providing friendly, knowledgeable, and timely support.
  • Listen actively to customer needs and concerns, offering thoughtful solutions and potential guidance throughout their car buying journey.
  • Coordinate Dealerships- such as test drives or dealership visits, proving feedback and ensuring a smooth stress-free experience.
  • Follow up with customers to ensure satisfaction, answer questions, and maintain engagement.
  • Document interactions and maintain accurate records.

What You Bring:

  • Excellent verbal and written communication skills — you're empathetic, speak clear English, and professional.
  • A customer-first mindset with a genuine desire to help others.
  • 1–3 years of experience in customer service, support, or a similar role (preferably in an automotive industry)
  • Needs to have passion about cars
  • Comfort with technology — email platforms, and video calls when needed.
  • Strong organizational skills and attention to detail.
  • A positive, team-oriented attitude and the ability to adapt in a fast-paced environment.
  • Adept at researching and explaining things to car shoppers — whether it's answering specific questions about a vehicle, dealership policies, or helping request additional materials like photos.
  • Excellent at follow-ups and managing multiple open cases or tickets simultaneously, ensuring no customer is left behind and every inquiry is resolved efficiently.

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