Customer Care Representative

3 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱450,000 per year

Primary Purpose of Role

The Customer Care Representative is responsible for:

  • Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channels

Key Skills Qualifications & Experience

Prerequisite Skills:

  • Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels.
  • Strong communication skills via email, phone and in person.
  • High standards and attention to detail
  • Demonstrated time management and organisation skills.
  • Strong relationship and rapport building skills.

Education/Qualifications/Memberships:

  • Cert 1V in Call Centre / Customer Service preferred.

Preferred Experience:

  • Previous retail or similar industry work experience.
  • Customer service or call centre experience.
  • Footwear or fashion experience.

Key Result Areas and Key Responsibilities

A. Customer Service Operations

Tier 1

  • Respond promptly and professionally to customer enquiries across all channels, including phone, email, live chat, SMS, and social media.
  • Deliver accurate information regarding products, stock availability, order status, returns, and promotions.
  • Ensure a first-contact resolution mindset and take ownership of resolving customer queries efficiently.
  • Navigate and operate multiple systems effectively, including M3, Magento, Fluent, phone systems, email platforms, and external applications such as StarTrack.
  • Handle complaints with empathy, patience, and a solution-focused approach.
  • Apply problem-solving skills to resolve customer issues, escalating cases appropriately and in accordance with the defined escalation process
  • Liaise with internal departments and external stakeholders to fulfil customer needs and ensure a seamless service experience.
  • Provide feedback and insights from customers to support continuous improvement in service and product offerings.
  • Comply with company Privacy Policy handling personal data.

Tier 2

  • Process product replacements promptly and in accordance with company policy.
  • Monitor and respond to customer messages and comments on social channels, ensuring timely, brand- aligned communication.
  • Monitor and respond to product reviews across relevant platforms, providing assistance or clarification to customers when appropriate.

B. Administration

  • Process customer refunds accurately and in line with company policies and Australian Consumer Law (ACL).
  • Respond to incoming emails and forward or escalate enquiries to the appropriate team or department when necessary.
  • Support the development and ongoing maintenance of up-to-date customer service processes and documentation.
  • Maintain accurate customer records and detailed notes in internal systems following each interaction.

  • Customer Care Representative

    5 days ago

    Pasig, National Capital Region, Philippines Comrise Full time ₱150,000 - ₱250,000 per year

    About the Role:We are looking for dedicated and enthusiastic Customer Care Representatives to join our growing team If you enjoy helping people, solving problems, and working in a fast-paced environment — we'd love to meet you.Qualifications:High school graduates are welcome to apply with at least 1 year of CSR experience.College graduates (any course) may...

  • Customer Care Representative

    3 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱400,000 - ₱600,000 per year

    About Us: We're a fast-growing startup transforming the car buying experience. Our platform connects car buyers with the right vehicles through a seamless, tech-enabled journey. We're looking for a compassionate, detail-oriented Customer Care Representative who thrives on helping people and delivering exceptional service.What You'll Do:Serve as the first...

  • Customer Care Representative

    5 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Customer Care Representative

    5 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱300,000 - ₱450,000 per year

    Primary Purpose of RoleThe Customer Care Representative is responsible for:Providing exceptional customer service for all inbound calls, emails, order management and general enquiries across both store and ecommerce channelsKey Skills Qualifications & ExperiencePrerequisite Skills:Well-developed interpersonal skills and ability to build relationships with...

  • Customer Care Consultant

    7 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    Role Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries and issue resolution. Required Skills and Qualifications Key Responsibilities: 1. Customer SupportAssist all customers over phone, chat, and email in a timely manner,...

  • Customer Care Consultant

    5 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Care Specialist

    5 days ago

    Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

    JOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...

  • Customer Service Representative

    5 days ago

    Pasig, National Capital Region, Philippines Chempro QLD Pty Ltd Full time ₱400,000 - ₱1,200,000 per year

    Job Title/Position: Customer Service Representative – Nursing Home Chemist AccountWe are seeking a dedicated and professional Customer Service Representative to join our team. This role involves supporting our nursing home customer accounts by managing enquiries, coordinating medication dispensing processes, assisting with the supply of packed and...

  • Customer Service Representative

    5 days ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time ₱150,000 - ₱250,000 per year

    Company DescriptionHealthQuist is a revenue cycle management company located in Pasig. We specialize in providing customized full-service medical billing to our healthcare clients. Our services go beyond standard medical billing, offering additional benefits designed to maximize collections and increase efficiency for office staff. Our goal is to allow...

  • Customer Care Rep

    5 days ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱250,000 - ₱500,000 per year

    Alta Resources is HiringThe Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a conversational and consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but...