Employee Care Associate

8 hours ago

Pasig, National Capital Region, Philippines Jollibee Group Full time ₱104,000 - ₱130,878 per year

Title: Employee Care Associate

The HRIS Associate Is Responsible For The Following

  • Responds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system.
  • Monitors employee queries and feedback that are logged daily via the company's employee care portal.
  • Receives tickets and filters and refers them to the appropriate resolvers in the organization for immediate closure.
  • Assists employees with HR-related concerns, guides them on the standard policies and procedures, and escalates complex matters to the appropriate HR Specialist or department when necessary.

Job Qualification

  • A graduate of Bachelor's degree in any business-related course.
  • Must have at least one (1) year experience in HR support, employee relations, or customer service.
  • Experience in using ticketing systems or employee portal is an advantage.
  • Strong communication skills (verbal and written) with the ability to interact professionally across all levels of the organization.
  • Proficient in MS Office applications (Word, Excel, Outlook) and comfortable with HRIS or helpdesk platforms.
  • Strong problem-solving and analytical skills to assess and escalate employee concerns appropriately.
  • Must be willing to report on a hybrid setup in Ortigas, Pasig.
  • Fresh graduates are encouraged to apply.

Jollibee Worldwide Pte., LTd (JWS-FAHR), is a wholly owned subsidiary of Jollibee Foods Corporation.

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