Associate Cloud Technical Support

2 days ago


Pasay, National Capital Region, Philippines J-K Network Manpower Services Full time

Company Profile:

A reputable BPO organization dedicated to delivering comprehensive outsourcing solutions to its clients.

Position: Associate Cloud Technical Support

Industry: BPO

Location: MOA, Pasay

Schedule: Night Shift

Salary Range: Php 30,000 – Php 35,000

Work Arrangement: Hybrid (Return-to-Office 1–2 times per month)

Job Requirements:

  • Associate or Bachelor's degree in Computer Science, Information Systems, Cyber Intelligence, or related field
  • Minimum of 1 year experience in a customer support role
  • Practical experience in troubleshooting SaaS applications
  • Knowledge of Salesforce Service Cloud is an advantage
  • Familiarity with JavaScript, HTML, and XML
  • Willingness to work on a hybrid setup and night shift schedule

Job Responsibilities:

  • Provide timely and knowledgeable support to ensure excellent customer experience
  • Act as the first point of contact for inquiries, troubleshooting, and routine technical support tasks
  • Manage and prioritize support cases efficiently, ensuring accurate and prompt resolutions
  • Communicate effectively in both written and verbal formats to address technical challenges
  • Perform additional duties relevant to the Technical Support Agent role as assigned

Recruitment Process (Online):

  • HR Interview
  • Technical Assessment
  • Hiring Manager Interview

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person



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