Associate Cloud Technical Support
2 days ago
Company Profile:
A reputable BPO organization dedicated to delivering comprehensive outsourcing solutions to its clients.
Position: Associate Cloud Technical Support
Industry: BPO
Location: MOA, Pasay
Schedule: Night Shift
Salary Range: Php 30,000 – Php 35,000
Work Arrangement: Hybrid (Return-to-Office 1–2 times per month)
Job Requirements:
- Associate or Bachelor's degree in Computer Science, Information Systems, Cyber Intelligence, or related field
- Minimum of 1 year experience in a customer support role
- Practical experience in troubleshooting SaaS applications
- Knowledge of Salesforce Service Cloud is an advantage
- Familiarity with JavaScript, HTML, and XML
- Willingness to work on a hybrid setup and night shift schedule
Job Responsibilities:
- Provide timely and knowledgeable support to ensure excellent customer experience
- Act as the first point of contact for inquiries, troubleshooting, and routine technical support tasks
- Manage and prioritize support cases efficiently, ensuring accurate and prompt resolutions
- Communicate effectively in both written and verbal formats to address technical challenges
- Perform additional duties relevant to the Technical Support Agent role as assigned
Recruitment Process (Online):
- HR Interview
- Technical Assessment
- Hiring Manager Interview
Job Types: Full-time, Permanent
Pay: Php30, Php35,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flextime
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
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