QA Team Leader

QA TEAM LEADERThe QA Team Leader manages the quality assurance process, including planning tests, creating test cases, tracking defects, and reporting. They lead the testing team, ensuring tests are done efficiently and meet quality standards. They also create test plans, assign tasks, review results, find issues, and work with development teams to fix...

Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals. Act as backup for the QA Manager for Business Continuity purposes. Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions. Support and facilitate Triad...

Qualifications:Bachelor's degree preferred; equivalent experience accepted.Minimum of 2 years of experience in a BPO environment, with at least 1 year in a leadership or supervisory role.Strong understanding of call center metrics such as AHT, CSAT, FCR, and QA scores.Excellent communication, coaching, and interpersonal skills.Strong problem-solving and...

As a Team Leader, you'll lead a team of agents assigned to specific accounts, ensuring consistent performance and operational excellence. You'll monitor daily KPIs, provide regular coaching, and serve as the bridge between your team and account leadership.This role requires a hands-on approach to service delivery, team management, and client...

JOB DESCRIPTIONAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables.Job Responsibilities:Manage a team with an...

Willing to work ON-SITE.Must have at least 6 months experience as a Team Leader, QA, SME or any supervisory position in a BPO setup.Provides daily direction and communication to employees so that customer concerns are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting...

HIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male, preferred Baguio resident-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and drive...

HIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male, preferred Davao resident-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and drive...

We're Hiring: Team LeaderJoin the leadership force at Strategic Office Support Inc.Do you thrive on empowering others, optimizing performance, and driving team success? Strategic Office Support Inc. is looking for a Team Leader who will champion people development, process execution, and operational excellence.Key ResponsibilitiesSet clear goals and inspire...

We are looking for an experienced and proactive Team Leader to manage a team of Customer Support Agents across various lines of business. This role focuses on driving team performance, ensuring service excellence, and maintaining compliance with company and client standards. The ideal candidate possesses strong leadership, communication, and analytical...