Team Leader

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Team Leader within Receivables Operations, you will provide first level of supervisory support and help the Shift Manager in the day-to-day management of the business deliverables.

Job Responsibilities:

• Manage a team with an ability to drive business results; including but not limited to performance management and team development.
• Provide leadership, guidance and motivation to staff.
• Address performance issues in a timely, consistent, and professional manner.
• Maintain emphasis on client deadlines, quality, and procedures.
• Drive team performance along with monitoring/ managing workflow/BAU activities & managing projects.
• Recommend and implement effective improvement strategies.
• Take ownership and willing to work additional hours as needed.
• Work with Image systems in a high production/high paced environment, dealing with hardware and software
• Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
• Review staffing and volume trends to ensure the optimum capacity utilization.
• Ensure staff adhere to business controls/policies and procedures.

Required qualifications, skills and capabilities:

• Minimum of 3 years' experience of people management experience handling transaction/back office support team.
• Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.
• Ability to make decisions, organize, set priorities, develop and implement procedures.
• Proven supervisory and leadership skills.
• Ability to effectively manage deadlines and quality control.
• Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.
• Literate on Image systems or capable of developing a good understanding of hardware and software applications.
• Ability and attitude to take initiative and ownership in work.
• Knowledge and experience in an operations or data processing environment.
• An exposure to time critical operations, an ability to work under pressure

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.