QA Team Lead
3 weeks ago
Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals. Act as backup for the QA Manager for Business Continuity purposes. Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions. Support and facilitate Triad Coaching and GROW-based Coaching for frontline leaders and agents. Lead, coach, and develop a team of QA Analysts, fostering a culture of continuous improvement. Organize and lead internal and external calibrations, ensuring all QA parameters are clearly defined and consistently applied. Track coaching completions, and manage the safekeeping of coaching logs and documentation. Design and implement quality assurance strategies aligned with contact center goals. Monitor key KPIs such as AHT, FCR, and CSAT; provide regular performance reports with insights and recommendations. Maintain accurate documentation of QA evaluations, coaching sessions, calibrations, and performance data. Promote continuous learning through training programs, short courses, certifications, or industry events for QA Analysts. Qualifications At least college level Minimum of 35 years of QA experience in a call center or BPO environment, with at least 12 years in a senior or supervisory QA role. Strong knowledge of call center metrics, coaching methodologies (Triad, GROW), and QA best practices. Excellent verbal and written communication skills. Strong leadership, collaboration, and organizational skills. Analytical mindset with the ability to turn data into actionable insight. Proficiency in QA tools, CRM systems, and reporting software. Six Sigma (Yellow Belt, Green Belt, or higher) COPC Certification (plus but not a requirement) Coaching certifications (plus but not a requirement) #J-18808-Ljbffr
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QA Lead
2 weeks ago
Quezon City, Philippines Probe Group Full timeQA Lead page is loaded## QA Leadlocations: Quezon City MNL Philippines: Eastwood 1880 Quezon Citytime type: Full timeposted on: Posted Todayjob requisition id: JR12857At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning...
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Quality Assurance Team Lead
3 weeks ago
Cebu City, Philippines Cobden & Carter International Full timeAbout the job Quality Assurance Team Lead A Quality Assurance Team Lead opportunity in an IT/BPO company in Cebu has become available. Responsibilities: Build, lead, and develop a small QA team. Design, structure, and execute comprehensive test cases. Ensure high test coverage and maintain quality standards. Requirements: Proven experience in QA, with a...
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Lead QA Engineer
3 weeks ago
Sorsogon City, Philippines TASQ Staffing Solutions Full timeLead QA Engineer | REMOTE Note: Final job title may vary based on years of experience and client assessment. We're looking for a Lead QA Engineer to drive both manual and automated testing for enterprise Azure-based projects. This is a key role in ensuring the quality, reliability, and performance of cloud applications, with opportunities to work closely...
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Lead QA Engineer
3 weeks ago
Davao City, Philippines Teamified Full timeAbout Teamified Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners....
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Team Lead, Professional Services
3 weeks ago
Cebu City, Philippines Dynata Full timeTeam Lead, Professional Services page is loaded## Team Lead, Professional Servicesremote type: Hybrid (in-office / remote mix)locations: Philippines (Cebu)time type: Full timeposted on: Posted Todayjob requisition id: REQ12381* Lead for Professional Services teams for a territory and taking ownership of providing quality services to the territory. Treat...
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Software QA Manager
4 weeks ago
Cebu City, Philippines Ionos Full timeAt IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...
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QC/QA Staff
2 weeks ago
Cebu City, Central Visayas, Philippines Anita's Home Bakeshop, Inc. Full time ₱250,000 - ₱500,000 per yearJob Description – QA/QC StaffPosition: QA/QC StaffDepartment: Quality Assurance / Quality ControlReports to: QA/QC ManagerJob SummaryWe are seeking a detail-oriented QA/QC Staff to join our food manufacturing team. The role is responsible for monitoring, inspecting, and testing raw materials, in-process, and finished products to ensure compliance with food...
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QA Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time ₱800,000 - ₱1,400,000 per yearJoin one of the fastest-growing SaaS companies in the 3PL and logistics industryWe're looking for a QA Engineer experienced in both manual and automated testing to help ensure the quality and reliability of our cloud-based warehouse management platform.This is a full-time role, on a US shift, and on a Hybrid work set-up.If you have the right skill set, this...
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ServiceNow QA Tester
4 weeks ago
Cebu City, Philippines Lexmark Full timeServiceNow QA Tester page is loaded## ServiceNow QA Testerlocations: Cebu Philippines R&Dtime type: Full timeposted on: Posted 11 Days Agojob requisition id: R4501Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your...
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Quality Analyst Lead
3 weeks ago
Cebu City, Philippines Moder Full timeJoin to apply for the Quality Analyst Lead role at Moder . Responsibilities Lead and manage the QA team to ensure compliance with quality standards and organizational goals. Develop, implement, and continuously improve QA processes, methodologies, and tools. Conduct quality audits and monitor team performance to identify areas for improvement. Collaborate...