Team Leader

5 days ago

Pasig Central Post Office, Philippines VERTO NETWORK SOLUTIONS INC. Full time ₱240,000 - ₱324,000 per year
  • Willing to work ON-SITE.
  • Must have at least 6 months experience as a Team Leader, QA, SME or any supervisory position in a BPO setup.
  • Provides daily direction and communication to employees so that customer concerns are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Writes and administers performance reviews for skill improvement.
  • Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
  • Ensures team member have appropriate training and other resources to perform their jobs.
  • Responds to and resolves employee relations issues expressed by team members.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Addresses disciplinary and/or performance problems according to company policy.
  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
  • Assists the operations manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
  • Works as a member/leader of special or ongoing projects that are important to area/process improvement.
  • Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.

Job Types: Full-time, Permanent

Pay: Php25, Php27,000.00 per month

Benefits:

  • Paid training
  • Work from home

Work Location: In person

  • ospm team leader

    5 days ago

    Mandaluyong Central Post Office, Philippines FiberHome Full time ₱300,000 - ₱360,000 per year

    OSP Team Leader (Copper Project)With Drivers LicenseWith experience in copper cable construction or copper dismantlung projects.with experience in usung pumping equipment and basic tools.Job Type: Full-timePay: Php25, Php30,000.00 per monthWork Location: In person

  • team leader

    3 days ago

    Ortigas Post Office, Philippines Windoway Trading Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader oversees the offshore production team, ensuring timely, accurate, and high-quality deliverables for US clients. This role involves coordinating with SMEs, managing team schedules, supervising output quality, and supporting process improvement initiatives. The Team Leader also acts as the main communication link between the offshore team, SME,...

  • Team Leader/Supervisor- Corpo

    5 days ago

    Makati Central Post Office, Philippines RRJMRPETROLBOBSON Full time ₱900,000 - ₱1,200,000 per year

    Job Description:The Team Leader for Corporate oversees the sales team, manages relationships with corporate clients, and ensures sales targets are met. This role involves strategic planning, client relationship management, and team leadership to maximize sales and profitability in the retail sector.Duties and ResponsibilitiesLeads and mentors the sales team...

  • Team Leader Collections

    1 week ago

    Pasig Central Post Office P, Philippines High Tech Smart Solution Full time ₱250,000 - ₱500,000 per year

    BPO LOCAL COLLECTIONS ACCOUNTPreferably has experience in LOCAL COLLECTIONS.Proficient in Microsoft office.Has good people/management skills.Can work independentlyAble to finish task/reports in a timely mannerCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day...

  • Team Leader

    6 days ago

    Pasig, Philippines TaskUs Full time

    TaskUs Pasig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Team Leader role at TaskUs About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱40,000 - ₱80,000 per year

    Alta Resources is HiringSummary The Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team...

  • Team Leader

    6 days ago

    Pasig, Philippines Alta Resources Full time

    Alta Resources is Hiring! Summary The Team Leader will play a pivotal role in achieving Alta Resources’ vision and Strategic Mandates by delivering professional, quality, and “best in class service” to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients....

  • Team Leader

    1 week ago

    Pasig, Philippines Alta Resources Corp. Full time

    Pasig City, 34th Floor, Wynsum Corporate Plaza, Pasig, National Capital Region, Philippines Job Description Alta Resources is Hiring! Summary The Team Leader will play a pivotal role in achieving Alta Resources’ vision and Strategic Mandates by delivering professional, quality, and “best in class service” to our clients and their respected customers...

  • Team Leader

    5 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱120,000 - ₱150,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    5 days ago

    Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $60,000 - $80,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Team Leader for a Healthcare Client who will be working with Connext's Client in the...