US HR Officer

2 weeks ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱660,000 per year

Job Description

We are looking for an Offshore HR Shared Services Specialist to join our team. As an Offshore HR Shared Services Specialist, you are the primary point of contact for employees with queries on various HR-related matters.

Responsibilities:

  • Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.
  • Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS ticketing system, ensuring all cases are handled efficiently, with clear documentation and timely follow-up.
  • System Troubleshooting: Provide support for issues related to HR systems (e.g., HRIS, time-tracking software, payroll system) and assist employees with technical issues, such as login problems or system navigation.
  • Policy & Benefits Guidance: Offer basic guidance on HR policies, benefits enrollment, leave of absence processes, and other employee programs. Ensure employees understand processes and are directed to the right resources.
  • Employee Documentation Support: Assist with employee record management, including ensuring proper documentation for requests like benefits changes, status updates, and personal data updates.
  • Communication: Regularly communicate with employees through phone, email, or chat to resolve queries. Maintain a positive and helpful demeanor while managing multiple inquiries in a timely manner.
  • Escalation Management: Identify and escalate complex or unresolved issues to higher-level HR specialists or managers while maintaining a high level of professionalism and attention to detail.
  • Reporting and Analytics: Track common issues and trends in helpdesk requests and generate reports to identify opportunities for process improvement. Provide feedback to HR teams on recurring issues and potential system or policy improvements.
  • Knowledge Base Maintenance: Contribute to maintaining and updating the HR helpdesk knowledge base with FAQs, troubleshooting tips, and other helpful resources to empower employees and improve self-service options.

Requirements:

  • At least 1 year of experience in Offshore HR Shared Services
  • Experience in offshore HR facets is an advantage, (HR Data Management, HR Onboarding, HR Learning & Development, HR RPO Talent Acquisition, etc.,)
  • Excellent written and verbal communication skills
  • Exceptional attention to detail, especially when working with data and producing packs for senior stakeholders Proficient with Microsoft Applications and able to quickly learn new systems and technology as required

Working Conditions:

  • Full-time position.
  • Working Schedule: 9AM to 9PM Eastern Time (Graveyard or nightshift in the Philippines) Monday to Friday.
  • Flexibility may be required during peak times. Shifting Schedule and Primarily office based

Job Type: Full-time

Pay: Up to Php55,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • TOR/Diploma Ready?
  • Current and Expected Salary
  • Notice Period:

Education:

  • Bachelor's (Preferred)

Experience:

  • Human resources: 1 year (Preferred)
  • HR shared services: 1 year (Preferred)

Work Location: In person

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