HR Operations Specialist

6 hours ago

Taguig, National Capital Region, Philippines Q2 HR Solutions Full time

WORK SET-UP: Fully onsite (BGC, Taguig)

WORK SCHEDULE: Dayshift (9AM to 6PM - will also be doing sliding shift to accommodate the UK operations)

Job Summary:

We are seeking an organized and proactive
HR Operations Specialist
to deliver high-quality HR operational support, employee lifecycle services, engagement initiatives, and office management. You will serve as the first point of contact for employee queries, ensuring a seamless and positive experience while maintaining compliance and operational excellence. This role will also work closely with HR leadership and cross-functional teams to streamline processes, enhance engagement, and foster a productive and welcoming workplace environment.

Key Responsibilities:

  • Provide first-line support to employees and managers on HR policies, procedures, and general inquiries.
  • Maintain accurate and up-to-date employee records in the HRIS and support reporting requirements.
  • Coordinate and execute employee engagement activities such as wellness programs, recognition initiatives, and team events.
  • Support internal communications and gather feedback to enhance employee experience.
  • Oversee daily office operations, including facilities, supplies, and vendor coordination.
  • Ensure the workplace environment is safe, organized, and conducive to productivity.
  • Collaborate with IT and facilities vendors to resolve employee workspace issues.
  • Assist in policy reviews and contribute to the development of HR documents, templates, and guidelines.
  • Support HR projects, including process improvements, compliance audits, and training initiatives.
  • Identify challenges, escalate issues when needed, and propose solutions to leadership.
  • Leverage data and employee feedback to drive continuous improvement efforts.

Qualifications & Skills:

  • Bachelor's degree in any discipline (HR, Business Administration, Psychology, or related fields preferred).
  • Proven experience in HR operations, employee services, or office management (
    Experience in HR Generalist is highly preferred
    ).
  • Strong knowledge of local labor laws and HR compliance requirements.
  • Excellent communication skills—confident, approachable, and effective in both written and verbal interactions.
  • Ability to build trust and maintain strong relationships across all organizational levels.
  • Detail-oriented, highly organized, and able to prioritize tasks effectively.
  • Problem-solving mindset with the ability to remain composed in challenging situations.
  • Flexible, adaptable, and proactive in driving change and process improvement.
  • High integrity, professionalism, and a collaborative spirit.

Preferred Experience:

  • Providing HR support across the employee lifecycle.
  • Coordinating engagement and wellness initiatives.
  • Managing office operations and vendor relationships.
  • Handling employee queries and resolving issues efficiently.
  • Using data insights to improve processes and decision-making.
  • Drafting and reviewing HR policies and communications.
  • Supporting HR-related projects and organizational change initiatives.
  • Working effectively with cross-functional teams.
  • Experience working in a start-up environment or company is highly preferred.

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