Customer Service Representative

2 weeks ago

Work from Home, Philippines Mckupler Inc Full time $70,000 - $120,000 per year

At McKupler Inc., we're not just a joint venture; we're a powerhouse of innovation and excellence in the lubricant industry. Born from the collaboration between McLarens Lubricants Limited of Sri Lanka and Kupler Industries Inc. of the Philippines, we bring you globally acclaimed Mobil brand products. Our expertise spans from automotive to industrial and marine lubricants, all designed to enhance performance and backed by unmatched technical support and services.

Job Summary

Responsible in efficient support function to general operations relative to Sales Department; to act as frontline to external customers queries and support sales

Job Description:

  • Ensuring that sales orders are created, posted on time, and properly coordinated with the relevant department.
  • Entertain product or service problems by clarifying the customer's complaint which will be endorsed to corresponding department for further investigation and resolution via walk-in and phone call clients.
  • Serves customers by providing product and service information and act as the frontline to update product and service problems.
  • Call/updates the customer for comments/remarks on the delivery done, who received the goods or signed the documents, and whether they are all in order, etc.
  • Responsible for department transaction facilitation such as CA, liquidation, travel request, payment request, purchase request and the likes related to the different sales/department's activities and transactions
  • Monitor released check related to payment requested and the return of supporting documents to Finance.
  • Coordinate with Finance and Credit and Collection team regarding updates and status of actual sales and collection in related to the incentive computation

Qualifications:

  • Experience in the logistics and/or industrial sector is required (e.g., warehousing, supply chain, manufacturing, or distribution environments)
  • Familiarity with industry-specific processes, safety standards, and operational workflows is a strong advantage.
  • Effective Communications and Negotiation Skills (oral, written, presentation) Proficiency in MS Office, and CRM software
  • Industry knowledge is a plus, preferably from Oil & Gas, Automotive, Mining, Industrial and/or Construction industries
  • Must be amenable to work in Davao City

At McKupler Inc., you'll work with cutting-edge products in a supportive and dynamic environment. We offer ample opportunities for career advancement and professional development. We are committed to diversity, equity, and inclusion, ensuring everyone feels valued and respected. Achieve your potential with us and make a significant impact in an industry that's shaping the future.

Job Type: Full-time

Work Location: Remote

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