Technical Training Manager

2 days ago

Pasig, National Capital Region, Philippines Omega Healthcare Management Services Full time $40,000 - $80,000 per year

PRIMARY DUTIES AND RESPONSIBILITIES:

· Project- manages the smooth roll out of courses at the location.

· Work on areas identified for improvement based on feedback received about the quality of the training programs.

· To ensure confidentiality, integrity and availability of all data dealt in course of work

· To ensure the completion of compliance awareness training for all the team members

· Review and update the Risk register annually or in case of any changes

· Review and update the procedure documents, Access Grid as and when the changes occurs

· Ensure all information security measure and policies are enforced

· To ensure confidentiality, integrity and availability of all data dealt in course of work

· To ensure the client login ids are deactivated on timely manner

· To insure the ISMS and Quality objectives are monitored and shared to compliance team on monthly basis

· Monitor & measure trainer performance

· Conduct review meetings with Training BU Head at regular intervals to understand the performance & progress of training.

· Keep location operations leaders up to date on progress of training through regular review meetings.

· Work with the MIS team to ensure the integrity of the dashboard data and updates published by the training team.

· Design & develop training programs to cater to the needs of Operations teams.

Candidate Profile:

· Candidate must possess at least a Bachelor's/College Degree in any field. Must be a Nursing graduate with an active
PH Registered Nurse license

· Required skill(s): Excellent English communication skills, admirable presentation skills, good customer service orientation.

· Must have at least 1-4 years experienced employees specializing in Training & Learning Development in a BPO setting

· Must have experience working as a Training Manager in the BPO industry for 1-2 years or more

· Have strong healthcare account experience (RCM, UMR, Prior Authorization, B&E, Claims, Appeals, Denials. Clinical Appeals)

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