Technical Training Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeTrainer Full time $90,000 - $120,000

Empowering Technical Excellence

About the Role

We are seeking a skilled technical trainer to educate our support teams on the ins and outs of our platform, systems, and tools. You will design and deliver technical training programs that help agents navigate complex environments, troubleshoot efficiently, and deliver high-quality technical support.

This role requires a unique blend of technical acumen, instructional design, and facilitation skills. You will partner closely with subject matter experts, product teams, and support operations to ensure our training is accurate, up-to-date, and aligned with evolving business needs.

Key Responsibilities

  • Facilitate engaging, interactive training sessions (virtual and/or in-person) for new hires and tenured support agents focused on systems, tools, workflows, and technical troubleshooting.
  • Design and develop technical enablement strategies and resources, including slide decks, documentation, video tutorials, and job aids.
  • Partner with subject matter experts, product, engineering, and support teams to ensure training content is accurate and up-to-date.
  • Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
  • Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.

What We're Looking For

  • 2-5 years of experience in technical training, L&D, customer support, or a technical enablement role.
  • Strong facilitation skills with experience delivering technical content to a variety of audiences.
  • Deep understanding of technical concepts, telephony, systems, APIs, or platforms, with the ability to explain them clearly to non-technical audiences.
  • Excellent written and verbal English communication skills.
  • Ability to manage multiple projects and priorities in a fast-paced, constantly evolving environment.
  • Experience working cross-functionally with product, engineering, and support teams.

Why Join Us

We offer competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

How to Apply

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, we encourage you to apply.

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