Call Center Representative

5 days ago

Cebu City, Central Visayas, Philippines Moder Full time ₱25,000 per year

Billing Account Representative

25,000 SIGN-ON BONUS | 1-DAY HIRING PROCESS | WALK-IN MONSAT, 10AM5PM
Location:
1Nito Tower, Archbishop Reyes Avenue, Cebu City

Walk-In Schedule:
Monday to Saturday, 10:00 AM 5:00 PM

Join a Team That Empowers Financial Organizations to Lead the Future

We are a team of industry experts passionate about transforming financial services. With decades of experience, we deliver agile, tailored solutions that help businesses thrive in a fast-changing world.

Why Youll Love Working With Us

  • 25,000 Sign-On Bonus
  • Fixed Weekends Off
  • Day 1 HMO Coverage + 1 Dependent
  • Equipment Provided
  • Competitive Salary Package
  • Career Growth Opportunities
  • Generous Leave Benefits
  • Welcome Gift on Your First Day

Who Were Looking For

  • College Level / Undergraduates / Graduates
  • With 12 years BPO experience in Billing & Collections
  • Strong attention to detail and problem-solving skills
  • Excellent communication and presentation skills
  • Basic computer navigation skills

Key Responsibilities

  • Handle inbound and outbound calls related to mortgage servicing.
  • Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Educate customers on mortgage processes, policies, and available options.
  • Document all customer interactions accurately in the system.
  • Collaborate with internal departments to ensure prompt resolution of issues.
  • Maintain compliance with federal and state mortgage servicing regulations.
  • Meet performance metrics including call quality, customer satisfaction, and productivity.

What To Bring

  • Updated Resume
  • Valid IDs or relevant documents

Walk In & Get Hired the Same Day

No long waits. No complicated steps. Just walk in, apply, and start your journey with us

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