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Wave 1 Call Center

2 weeks ago

Mandaue City, Central Visayas, Philippines AUGUSTIN INTERNATIONAL CENTER, INC. Full time

About the role

AUGUSTIN INTERNATIONAL CENTER, INC.' is seeking an experienced Call Center Representative to join our team in Mandaue City, Cebu. This is a full-time, onsite role where you will be responsible for providing exceptional customer service to our clients through our virtual call centre.

What you'll be doing

  • Answering inbound calls from customers and addressing their inquiries and concerns
  • Handling customer complaints and resolving issues in a professional and timely manner
  • Providing accurate information and updates to customers
  • Documenting customer interactions and maintaining detailed records
  • Collaborating with team members to ensure a seamless customer experience
  • Adhering to all company policies, procedures, and quality standards

What we're looking for

  • 1-2 years of experience in a call centre or customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced and dynamic environment
  • Commitment to providing exceptional customer service

What we offer

At AUGUSTIN INTERNATIONAL CENTER, INC.', we are dedicated to creating a positive and supportive work environment for our employees. Some of the key benefits we offer include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance and other benefits
  • Opportunities for career development and advancement
  • A collaborative and inclusive team culture
  • Work-life balance initiatives, such as flexible scheduling

About us

AUGUSTIN INTERNATIONAL CENTER, INC.' is a leading provider of call centre and customer service solutions. We are dedicated to delivering exceptional service to our clients and creating a positive work environment for our employees. With a strong track record of success, we are committed to continuing to grow and evolve to meet the changing needs of our customers.

If you are interested in this exciting opportunity, please apply now.