Call Center Representative

2 days ago

Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full time ₱80,000 - ₱120,000 per year


Minimum Qualifications:

  • Candidates must be at least in college level, preferably a degree holder
  • Must have at least 1 year of call center or BPO experience or at least 6 months customer service experience supporting a ride hailing service, reservation, and concierge work or in the transportation, travel sectors.
  • Exceptional verbal and written communication skills in English with the ability to convey professionalism and warmth.
  • Strong problem-solving abilities, with a knack for finding creative solutions to complex requests.
  • Impeccable organizational skills and attention to detail, ensuring no aspect of a client's request is overlooked.
  • Ability to work collaboratively in a fast-paced environment, coordinating seamlessly with various teams.
  • Tech-savvy with experience using CRM systems and communication tools preferred.
  • A passion for luxury experiences and a genuine desire to exceed client expectations.
  • Rigorous work attitude, consumer-oriented, responsible, and stress-resistant
  • Strong service awareness is a must.
  • Multichannel Support Exp (Email, Phone, Chat)
  • Good Customer Service Skills
  • Experience supporting APAC, EMEA, US Market

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