Call Center Representative

4 days ago

Cebu City, Central Visayas, Philippines 2000 MILES PLACEMENT AGENCY, INC. (FOR:GEOSONS PLCT AGENCY, INC) Full time

About the role

Join the dynamic team at GEOSONS PLCT AGENCY, INC as a Call Center Representative. In this full-time role based in Cebu City, Cebu, you will be the first point of contact for our customers, delivering exceptional service and support. Your strong communication skills and customer-centric approach will be key to your success in this engaging and fast-paced environment.

What you'll be doing

  1. Answering incoming calls from customers and clients in a friendly and professional manner
  2. Actively listening to customer enquiries and concerns, and providing timely and accurate information or solutions
  3. Documenting customer interactions and updates in our systems
  4. Escalating complex issues to the appropriate team members for resolution
  5. Providing product and service information to customers
  6. Identifying opportunities to upsell or cross-sell relevant products and services
  7. Contributing to the continuous improvement of our call centre operations

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role
  2. Excellent verbal and written communication skills in English
  3. Strong problem-solving and critical thinking abilities
  4. Demonstrated ability to work well in a team and independently
  5. Passion for delivering exceptional customer experiences
  6. Relevant qualifications in a related field would be an advantage

What we offer

At GEOSONS PLCT AGENCY, INC, we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

  1. Competitive remuneration and performance-based bonuses
  2. Opportunities for career development and advancement
  3. Comprehensive health and wellness benefits
  4. Flexible work arrangements and a focus on work-life balance
  5. A collaborative and inclusive company culture

About us

GEOSONS PLCT AGENCY, INC is a leading provider of call centre and customer service solutions. With a strong presence in the Philippines, we partner with organisations across a range of industries to deliver exceptional customer experiences. Our commitment to innovation, teamwork, and continuous improvement has made us an employer of choice in the region.

If you're ready to join a dynamic and forward-thinking team, apply now for this exciting opportunity.

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