Customer Service Analyst

1 week ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱250,000 - ₱500,000 per year

We are looking for a Customer Support Analyst with at least 2 years of experience in delivering high-quality customer service and technical support. The ideal candidate is proactive, detail-oriented, and passionate about providing excellent customer experiences.

As a Customer Support Analyst, you will be the first point of contact for our users, resolving inquiries efficiently while maintaining a professional and empathetic approach.


Key Responsibilities
  • Handle customer inquiries via email, chat, or phone in a timely and professional manner.
  • Identify, troubleshoot, and resolve customer issues or escalate them to higher-level support when needed.
  • Maintain accurate records of customer interactions in the ticketing system (e.g., Zendesk, Freshdesk, Salesforce).
  • Collaborate with internal teams (Product, Engineering, Operations) to ensure quick issue resolution.
  • Provide feedback and suggestions to improve processes, tools, and customer satisfaction.
  • Meet or exceed individual and team KPIs such as response time, resolution time, and CSAT scores.
  • Stay updated with product knowledge and new feature releases to effectively assist customers.

Qualifications
  • Bachelor's degree or equivalent experience.
  • Minimum 2 years of experience in a customer support or service role.
  • Strong communication and problem-solving skills.
  • Experience with CRM or ticketing tools (Zendesk, Freshdesk, etc.).
  • Ability to multitask, prioritize, and manage time effectively.
  • Flexibility to work in shifts, weekends, or holidays if required.

Preferred Skills
  • Experience in fintech, crypto, or SaaS industry is an advantage.
  • Basic understanding of technical troubleshooting or account management.
  • Empathetic and customer-focused mindset.

  • Customer Service

    2 weeks ago

    Taguig, National Capital Region, Philippines CEO Concierge Service Inc. Full time ₱15,000 - ₱30,000 per year

    Job description:At CEO Concierge, we specialize in providing exceptional virtual assistants tailored specifically for CEOs and partners. Our dedicated team of highly skilled and experienced assistants helps CEOs and partners maximize productivity, streamline workflow, and focus on strategic decision-making. Built on the principles of efficiency,...

  • Junior Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per year

    We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...

  • Junior Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱350,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • Global IT Service Operations Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines CWT Full time ₱1,500,000 - ₱3,000,000 per year

    Qualifications\: Essential:• Bachelor's degree in Information Technology or related field. • Minimum of 3-5 years of relevant experience with strong background and experience as a Senior Service Desk Analyst or Incident Management Analyst role.• Strong verbal and written communication skills – confident leading large audio calls with all levels of...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱25,000 - ₱40,000 per year

    Position OverviewDepartment: Service DeliveryLocation: BGC, TaguigWork Scheule: EST Hours (Night shift)Work Set-up: 100% On-siteAre you a customer-focused IT Support professional ready to take your technical career to the next level? Join a rapidly growing global MSP where your communication skills, troubleshooting ability, and passion for technology truly...

  • Bilingual Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines TWFS Full time ₱400,000 - ₱1,200,000 per year

    The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned You are expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities....

  • Reference Data Services Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time $80,000 - $120,000 per year

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. AtCiti, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

  • Reference Data Services Analyst 1

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time ₱250,000 - ₱500,000 per year

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...

  • Reference Data Services Junior Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time $40,000 - $60,000 per year

    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. AtCiti, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...