Cluster Head

Key Responsibilities:

1. Operational Management

• Oversee day-to-day operations of all properties within the cluster to ensure high standards of service and management.

• Implement and enforce company policies, procedures, and best practices across all sites.

2. Team Leadership

• Lead and mentor property managers and staff, providing guidance and support to enhance team performance and professional development.

• Foster a positive and collaborative work environment, encouraging open communication and teamwork.

3. Financial Oversight

• Prepare and manage annual budgets for each property, ensuring financial goals are achieved.

• Monitor property performance through financial analysis and KPI tracking; make recommendations for improvements as needed.

4. Client and Stakeholder Relations

• Develop and maintain strong relationships with property owners, tenants, and stakeholders.

• Address tenant concerns and complaints, ensuring timely resolution and maintaining high levels of tenant satisfaction.

5. Business Development

• Identify opportunities to increase occupancy rates and revenue across properties.

• Collaborate with the sales and marketing teams to promote properties and attract potential tenants.

6. Compliance and Risk Management

• Ensure all properties comply with local, as well as company policies.

• Conduct regular property inspections to evaluate condition and compliance, implementing corrective actions as necessary.

7. Reporting and Analysis

• Prepare and present regular reports to senior management regarding property performance, financial status, and operational challenges.

• Analyze data and trends to develop strategic initiatives for improving overall cluster performance.

8. Project Management

• Oversee property improvement projects, renovations, and capital expenditures, ensuring timely completion and adherence to budgets.

• Collaborate with contractors, vendors, and other external partners as needed for project success.

Qualifications:

Education:

Bachelor's degree in Business Administration, Real Estate Management, Property Management, or a related field; a License and Master's degree is a plus.

Experience:

• Minimum 7-10 years of experience in property management, with at least 3-5 years in a leadership role.

• Proven experience managing multiple properties or in a similar cluster management capacity.

• Skills:

• Exceptional leadership and team management skills.

• Strong financial acumen and analytical skills.

• Excellent communication, negotiation, and interpersonal skills.

• Proficient in property management software and Microsoft Office Suite.

Personal Attributes:

• Strategic thinker with a problem-solving mindset and the ability to make informed decisions quickly.

• Strong organizational skills with the ability to manage multiple projects and priorities effectively.

• Results-oriented with a focus on continuous improvement and operational excellence.

Working Conditions:

• Office environment with regular onsite visits to managed properties; may require some travel.

• Flexibility in hours may be necessary to accommodate property needs and meetings.

Salary & Benefits:

• Competitive salary based on experience.

• Performance-based bonus structure.

• Comprehensive benefits package, including HMO, Vacation and Sick Leaves, and Office Perks