
Cluster Head
4 days ago
Key Responsibilities:
1. Operational Management
Oversee day-to-day operations of all properties within the cluster to ensure high standards of service and management.
Implement and enforce company policies, procedures, and best practices across all sites.
2. Team Leadership
Lead and mentor property managers and staff, providing guidance and support to enhance team performance and professional development.
Foster a positive and collaborative work environment, encouraging open communication and teamwork.
3. Financial Oversight
Prepare and manage annual budgets for each property, ensuring financial goals are achieved.
Monitor property performance through financial analysis and KPI tracking; make recommendations for improvements as needed.
4. Client and Stakeholder Relations
Develop and maintain strong relationships with property owners, tenants, and stakeholders.
Address tenant concerns and complaints, ensuring timely resolution and maintaining high levels of tenant satisfaction.
5. Business Development
Identify opportunities to increase occupancy rates and revenue across properties.
Collaborate with the sales and marketing teams to promote properties and attract potential tenants.
6. Compliance and Risk Management
Ensure all properties comply with local, as well as company policies.
Conduct regular property inspections to evaluate condition and compliance, implementing corrective actions as necessary.
7. Reporting and Analysis
Prepare and present regular reports to senior management regarding property performance, financial status, and operational challenges.
Analyze data and trends to develop strategic initiatives for improving overall cluster performance.
8. Project Management
Oversee property improvement projects, renovations, and capital expenditures, ensuring timely completion and adherence to budgets.
Collaborate with contractors, vendors, and other external partners as needed for project success.
Qualifications:
Education:
Bachelor's degree in Business Administration, Real Estate Management, Property Management, or a related field; a License and Master's degree is a plus.
Experience:
Minimum 7-10 years of experience in property management, with at least 3-5 years in a leadership role.
Proven experience managing multiple properties or in a similar cluster management capacity.
Skills:
Exceptional leadership and team management skills.
Strong financial acumen and analytical skills.
Excellent communication, negotiation, and interpersonal skills.
Proficient in property management software and Microsoft Office Suite.
Personal Attributes:
Strategic thinker with a problem-solving mindset and the ability to make informed decisions quickly.
Strong organizational skills with the ability to manage multiple projects and priorities effectively.
Results-oriented with a focus on continuous improvement and operational excellence.
Working Conditions:
Office environment with regular onsite visits to managed properties; may require some travel.
Flexibility in hours may be necessary to accommodate property needs and meetings.
Salary & Benefits:
Competitive salary based on experience.
Performance-based bonus structure.
Comprehensive benefits package, including HMO, Vacation and Sick Leaves, and Office Perks
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