ServiceNow GTM Technical Specialist

3 hours ago

Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱900,000 - ₱1,200,000 per year

We are hiring for passionate and talented ServiceNow GTM Technical Specialist (L2) for our awesome team

Job Summary:

The GTM Technical Specialist resolves complex incidents, problems and tasks, applying advanced troubleshooting skills to maintain the stability and performance of the ServiceNow applications supporting the Go-to-Market function. This role acts as the bridge between the L1 team and the core ServiceNow development/engineering group.

Key Responsibilities:

  1. Advanced Incident Resolution: Resolve escalated GTM-related incidents involving complex data issues, broken script logic, UI/UX errors in custom GTM applications, and configuration faults.
  2. Integration Troubleshooting: Diagnose and resolve data synchronization and integration failures between ServiceNow and upstream/downstream GTM systems (e.g., CRM, ERP, Partner Portals) using tools like Integration Hub.
  3. Configuration Management: Perform basic administrative and configuration tasks: modify Business Rules, Client Scripts, ACLs, and update workflows relevant to GTM processes.
  4. Problem Management: Lead problem management efforts by identifying the root cause of recurring GTM process issues and proposing permanent fixes.
  5. Deployment Support: Assist in testing and validating new GTM application releases, patches, and upgrades.

Required Qualifications & Skills:

  • Bachelor's degree in computer science, IT, or a related technical field.
  • 3-5 years of experience in ServiceNow application support or administration.
  • Advanced troubleshooting of complex business rules, data integrity issues, workflow failures, and addressing integration errors between ServiceNow and other systems (like Salesforce or SAP).
  • ServiceNow Certified System Administrator (CSA) certification is highly preferred.
  • Strong technical knowledge of JavaScript and how it is used in ServiceNow scripting.
  • Hands-on experience with ServiceNow features relevant to business workflows (Flow Designer, Service Portal customization, Reporting).
  • Experience troubleshooting REST/SOAP API integrations and understanding web application components.
  • Working knowledge of ITIL principles (ITIL Foundation certification is a plus).

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Send a message to Steph)

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