Jr. Servicenow Business Analyst

1 week ago

Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

Schedule: Mid shift

Work location: BGC, Taguig

Work set-up: Hybrid (3x/week onsite)

Role Overview:

As a ServiceNow Business Analyst, you will act as a strategic partner between business stakeholders and the ServiceNow engineering team. Your role will include deep discovery, structured analysis, and optimization of workflows across complex enterprise functions such as ITSM, CSM, ITOM, and Integrated Case Management. You'll work on initiatives critical to enhancing service delivery, regulatory compliance, and intelligent automation for global operations.

Key Responsibilities:

  • Conduct end-to-end business process mapping, identify automation opportunities, and align ServiceNow solutions with service delivery objectives.
  • Serve as the SME for ServiceNow functional capabilities and limitations—advising on both out-of-the-box and custom application use cases.
  • Lead structured discovery workshops with global stakeholders to capture use cases, personas, SLAs, and compliance workflows.
  • Translate requirements into refined Epics, User Stories, and Process Models; validate solutions via mockups and prototypes.
  • Maintain a robust product backlog and prioritize stories in alignment with Agile ceremonies (sprint planning, retrospectives, grooming).
  • Actively contribute to the platform roadmap for cross-functional modules including ITSM, CSM, CMDB, Service Catalog, and Knowledge Management.
  • Work alongside architects and developers to guide build activities, ensure solution compliance, and validate implementation against business needs.
  • Own UAT strategy and drive test case development and traceability; oversee sign-off from stakeholders.
  • Provide advanced reporting, real-time dashboards, and performance metrics to track process improvements.
  • Support platform governance, license optimization, and ongoing platform health monitoring.

Mandatory Qualifications:

  • 3+ years of direct experience as a BA working in complex ServiceNow environments (across multiple modules).
  • Strong understanding of ServiceNow data models, user roles, and RBAC structures.
  • Deep experience in writing use cases, user stories (with Gherkin syntax preferred), and functional design specs.
  • Hands-on experience integrating ServiceNow with external platforms (e.g., Collibra, Slack, Email Servers, AWS).
  • Familiarity with Agile and DevSecOps principles; experienced in using JIRA or ADO.

Preferred Experience:

  • Exposure to Private Equity or Financial Services domains, especially in IT Governance or Regulatory Reporting contexts.
  • Understanding of CMDB structure, Service Mapping, and impact analysis methodologies.
  • Experience with CSM, Virtual Agent, Flow Designer, or App Engine Studio.
  • Strong stakeholder management and communication skills in cross-cultural environments (EU/Swiss clients).

Educational Background:

Bachelor's Degree in Engineering, Computer Science, Information Systems, or equivalent technical discipline. MBA or Master's preferred for strategic roles.

  • ServiceNow Business System Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Sun Life Full time ₱800,000 - ₱1,200,000 per year

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • ServiceNow Business System Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Looking for a BSA with an interest in learning low code / no code development.Delivering products with an agile mindset, we also look to ensure that staff has opportunities for career progression and skills development Job Responsibilities:· Understand the needs of the client and successfully link needs and solution· Collect, analyze, document and...

  • Senior ServiceNow Developer

    6 days ago

    Taguig, National Capital Region, Philippines Canon Business Services ANZ Full time ₱900,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • ServiceNow Developer

    6 days ago

    Taguig, National Capital Region, Philippines AVENSYS Full time ₱1,200,000 - ₱1,440,000 per year

    Title: ServiceNow DeveloperLocation: TaguigArrangement: Hybrid; 2x on-site a weekEmployment: RegularPrimary Requirements:At least 3-5 years of experience in a ServiceNow Developer/Analyst/Consultant roleIntegrating with internal and external applications and systemsJavaScript, HTML, Angular JS and good web design practicesService Portal implementation...

  • ServiceNow Administrator

    6 days ago

    Taguig, National Capital Region, Philippines Goodyear Regional Business Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Opportunity:We are looking for a ServiceNow Administrator and Integration Developer to join our team in Manila. You will be supporting ServiceNow, focusing on the IT Service Management module and integration code between ServiceNow and other tools. It involves intermediate-level architecture, planning, and administration of IT services, requiring skills...

  • ServiceNow Developer/ Administrator

    4 days ago

    Taguig, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client...

  • ServiceNow Developer

    6 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time $104,000 - $130,878 per year

    Role/Opportunity:ServiceNow DeveloperSummary of Working Setup/Schedule and other details:Hybrid Set-up (At least 2 days onsite and 3 days wfh/week)Day-shift scheduleReporting at BGC, TaguigThis is for DIRECT and FULL TIME EMPLOYMENTJob Description:The ServiceNow Developer will be responsible to delivery of Service Portfolio Management – Agile 2.0 including...

  • ServiceNow Developer

    6 days ago

    Taguig, National Capital Region, Philippines Sun Life Full time ₱1,200,000 - ₱2,400,000 per year

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • ServiceNow Technical Lead

    6 days ago

    Taguig, National Capital Region, Philippines OneSearch Incorporated Full time ₱2,160,000 - ₱3,000,000 per year

    About the Role:We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and expertise in the Washington release.Key...

  • Associate Cloud Operations Analyst

    1 week ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱900,000 - ₱1,200,000 per year

    This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionWe are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by...