Front Office Manager

4 days ago

LapuLapu City, Central Visayas, Philippines Enrison Land, Inc. (BE Hotels & Resorts) Full time ₱104,000 - ₱130,878 per year

Job Summary:

BE Resorts Mactan is seeking a highly motivated and service-oriented Front Office Manager to lead the daily operations of our Front Desk team. This leadership role ensures seamless guest experiences from arrival to departure, while maintaining operational excellence, staff performance, and inter-departmental coordination. The ideal candidate is a proactive leader with strong communication skills, hospitality expertise, and a deep understanding of front office procedures in a resort setting.

Key Responsibilities:

Guest Services & Operations Oversight:

  • Ensure the delivery of warm, prompt, and professional guest service at all times.
  • Personally handle guest inquiries, concerns, or complaints with empathy and efficiency, escalating when necessary.
  • Supervise and support front desk operations during peak periods and ensure a smooth flow of check-ins, check-outs, and guest communications.

Team Leadership & Development:

  • Recruit, onboard, train, and manage the performance of Front Office personnel.
  • Schedule shifts and manage staffing to ensure adequate coverage and maintain labor cost goals.
  • Foster a guest-focused and collaborative team culture through regular coaching, mentoring, and recognition.
  • Administer disciplinary actions, performance evaluations, and employee relations practices in accordance with company policy.

Administrative & System Management:

  • Maintain accurate and up-to-date records of room availability, guest reservations, and operational files.
  • Manage credit, billing, and accounting procedures for front office transactions.
  • Coordinate closely with other departments (e.g., Housekeeping, F&B, Reservations) to ensure a unified and efficient guest service experience.
  • Monitor and maintain front office equipment and supplies, ensuring functionality and readiness.

Operational Standards & Reporting:

  • Ensure compliance with all BE Resorts Mactan policies, procedures, and service standards.
  • Participate in weekly operational forecasts and planning meetings with department heads.
  • Perform routine audits of guest folios, transactions, and reporting systems to maintain accuracy and accountability.
  • Proactively recommend and implement improvements to front office operations and guest service delivery.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • At least 5 years of experience in Front Office operations, with a minimum of 2 years in a managerial or supervisory role, preferably within a hotel or resort.
  • Strong interpersonal, leadership, and conflict-resolution skills.
  • Excellent oral and written communication abilities in English and Filipino.
  • Highly organized with exceptional attention to detail and time management.
  • Proficient in MS Office; experience with hotel management systems (e.g., PMS) is an advantage.
  • Must be willing to work on-site at BE Resorts Mactan in Punta Engaño, Lapu-Lapu City.

Job Type: Full-time

Benefits:

  • Company events
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Front Office Manager

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines Waterfront Airport Hotel and Casino Full time ₱104,000 - ₱130,878 per year

    Company DescriptionConveniently located right in front of Mactan Airport, Waterfront Airport Hotel and Casino serves as the gateway to Cebu hospitality. The hotel has been recognized with prestigious awards, including Sunstar Best of Cebu 2023 and 2024 for Best Merienda, and the Karakoa Set Menu won the Sunstar Best of Cebu award for Best Group Meal in 2024....

  • Front Office Manager

    4 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Waterfront Airport Hotel and Casino Full time

    HR Manager | Leading HR Strategies | Recruitment | CompBen | Employee and Labor RelationsCompany DescriptionConveniently located right in front of Mactan Airport, Waterfront Airport Hotel and Casino serves as the gateway to Cebu hospitality. The hotel has been recognized with prestigious awards, including Sunstar Best of Cebu 2023 and 2024 for Best Merienda,...

  • Front Office Supervisor

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Scotty's Action Sports Network Inc Full time ₱300,000 - ₱500,000 per year

    About Us:Scotty's Action Sports Network is a leading provider of premium marine tourism experiences across the Philippines, offering world-class scuba diving, island hopping, wakeboarding, and more. We operate in partnership with high-end resorts and uphold the highest standards of safety, professionalism, and customer service.Job Summary:We are seeking a...

  • Front Office Associate

    4 days ago

    Lapu-Lapu City, Central Visayas, Philippines The Beach Park-Hadsan Full time ₱120,000 - ₱180,000 per year

    Job Summary:The Front Office Associate is responsible for delivering excellent customer service by attending to guests, clients, and visitors in a professional and courteous manner. This role ensures smooth front desk operations, accurate record-keeping, and effective coordination with other departments to meet service standards.Job Description:Greet and...

  • Front Office Associate

    6 days ago

    Lapu-Lapu City, Central Visayas, Philippines Bluewater Resorts Full time ₱150,000 - ₱300,000 per year

    Job Summary:The Front Office Associate is responsible for providing exceptional customer service to guests during their stay, ensuring a smooth check-in and check-out process, and handling all front desk operations efficiently. This role involves communication with guests, resolving issues, and coordinating with various hotel departments to ensure a pleasant...

  • Front Office Associate

    2 days ago

    Lapu-Lapu City, Central Visayas, Philippines Tytans Properties & Development Inc Full time ₱156,000 per year

    Qualifications:Bachelor's Degree in Hotels and Restaurant and Management, Tourism, any equivalent program.Fresh graduates are welcome to apply.Strong communication and interpersonal skills.Ability to multitask and remain calm under pressure.Detail-oriented and organized with excellent time management skills.Flexible availability, including evenings,...

  • Reservations Associate

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Hospitality Resources Inc Full time $25,000 - $40,000 per year

    Key Responsibilities:Handle guest reservations via phone, email, walk-ins, and online channelsProcesses reservations from the sales office, other hotel departments, and travel agents.Provide accurate information regarding room types, availability, rates, and hotel facilitiesUpsell room categories and packages to enhance guest experience and drive...

  • Korean Guest Services Officer

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Mactan Seascapes Services Inc. Full time ₱500,000 - ₱1,000,000 per year

    FILINVEST COMPANY: Crimson Resort & Spa MactanThis role is responsible in ensuring guest satisfaction by supervising the personalized services to guests in the most courteous and efficient manner as well as contributing to optimizing room sales especialy with Korean guests/ clients.Responding to customer requestsUpdates and records all guest information or...

  • Office Administration

    2 days ago

    Lapu-Lapu City, Central Visayas, Philippines Megaworld Corporation Full time ₱20,000 - ₱25,000 per year

    Join our team as an intern If you're studying Office Administration, Business Management, or a related program, gain hands-on experience supporting daily office operations.Requirements:Currently enrolled in a relevant programAt least 200 hoursStrong organizational skillsWilling to be assigned in The Mactan Newtown, Lapu-Lapu City, Cebu.Send your resume or...

  • Reservations Staff

    6 days ago

    Lapu-Lapu City, Central Visayas, Philippines Sotogrande Hotel and Resort Group Full time ₱250,000 - ₱350,000 per year

    About the role We are seeking an enthusiastic and detail-oriented Reservations Staff to join our team at the Sotogrande Hotel and Resort Group in Lapu-Lapu City, Cebu. As a fulltime Reservations Staff, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests, from the initial booking inquiry to their arrival and stay.What...