Front Office Manager

1 week ago

Tacloban City, Eastern Visayas, Philippines Cevio Hotel Corporation Full time ₱900,000 - ₱1,200,000 per year

Front Office Manager

Oversees the daily operations of the hotel's front office department to ensure excellent guest services, efficient check-in/check-out procedures, and smooth coordination with other departments. The role is responsible for maintaining service standards consistent with a 4-star property, supervising front office personnel, and implementing policies that promote guest satisfaction and operational efficiency.

Key Responsibilities

A. Guest Services & Experience

  • Ensure a warm, professional, and seamless guest arrival and departure experience.
  • Handle VIPs, long-stay guests, and special requests with personalized attention.
  • Respond promptly and professionally to guest inquiries, complaints, or issues.
  • Maintain high standards of hospitality and service quality in line with 4-star requirements.

B. Operations Management

  • Oversee all front office functions including reception, reservations, concierge, and night audit.
  • Monitor room allocation, availability, and coordinate with Housekeeping for efficient room turnover.
  • Ensure proper handling of cash, billing, credit card transactions, and financial records.
  • Supervise accurate and timely reporting (occupancy, ADR, RevPAR, guest feedback).

C. Staff Supervision & Development

  • Lead, train, and motivate the front office team to deliver exceptional guest service.
  • Conduct regular performance appraisals and recommend promotions or disciplinary action.
  • Organize duty rosters and schedules to ensure adequate coverage at all times.
  • Provide coaching and continuous development opportunities for team members.

D. Coordination & Communication

  • Act as the liaison between the Front Office and other hotel departments (Housekeeping, F&B, Sales & Marketing, Engineering, Security).
  • Collaborate with Sales & Reservations on group bookings, events, and promotional packages.
  • Communicate effectively with the General Manager on operational updates and challenges.

E. Standards, Policies & Compliance

  • Implement and enforce hotel policies, standard operating procedures (SOPs), and service standards.
  • Ensure compliance with health, safety, and security regulations.
  • Maintain updated knowledge of hotel systems, brand standards, and local hospitality regulations.

Qualifications & Requirements

Bachelor's Degree in Hospitality Management, Tourism, or related field.

Minimum 3–5 years of supervisory experience in Front Office, preferably in a 4-star or higher property.

Strong leadership, communication, and interpersonal skills.

Proficiency in hotel management systems (e.g., Opera, Fidelio, or equivalent).

Excellent problem-solving, decision-making, and organizational abilities.

Ability to work flexible hours, including nights, weekends, and holidays.

Competencies

Guest-Oriented Mindset

Professional Appearance & Conduct

Leadership & People Management

Financial Acumen (basic revenue management, cost control)

Conflict Resolution Skills

Adaptability & Cultural Awareness

Key Performance Indicators (KPIs)

Guest Satisfaction Scores

Average Response Time to Guest Complaints

Front Office Efficiency (check-in/check-out times, queue management)

Staff Retention & Training Compliance

Revenue Accuracy (upselling performance, room revenue reports)

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • On-site parking
  • Paid training
  • Staff meals provided

Ability to commute/relocate:

  • Tacloban City: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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