Front Office Manager

1 day ago

Tacloban City, Eastern Visayas, Philippines Cevio Hotel Corporation Full time ₱900,000 - ₱1,200,000 per year

Front Office Manager

Oversees the daily operations of the hotel's front office department to ensure excellent guest services, efficient check-in/check-out procedures, and smooth coordination with other departments. The role is responsible for maintaining service standards consistent with a 4-star property, supervising front office personnel, and implementing policies that promote guest satisfaction and operational efficiency.

Key Responsibilities

A. Guest Services & Experience

  • Ensure a warm, professional, and seamless guest arrival and departure experience.
  • Handle VIPs, long-stay guests, and special requests with personalized attention.
  • Respond promptly and professionally to guest inquiries, complaints, or issues.
  • Maintain high standards of hospitality and service quality in line with 4-star requirements.

B. Operations Management

  • Oversee all front office functions including reception, reservations, concierge, and night audit.
  • Monitor room allocation, availability, and coordinate with Housekeeping for efficient room turnover.
  • Ensure proper handling of cash, billing, credit card transactions, and financial records.
  • Supervise accurate and timely reporting (occupancy, ADR, RevPAR, guest feedback).

C. Staff Supervision & Development

  • Lead, train, and motivate the front office team to deliver exceptional guest service.
  • Conduct regular performance appraisals and recommend promotions or disciplinary action.
  • Organize duty rosters and schedules to ensure adequate coverage at all times.
  • Provide coaching and continuous development opportunities for team members.

D. Coordination & Communication

  • Act as the liaison between the Front Office and other hotel departments (Housekeeping, F&B, Sales & Marketing, Engineering, Security).
  • Collaborate with Sales & Reservations on group bookings, events, and promotional packages.
  • Communicate effectively with the General Manager on operational updates and challenges.

E. Standards, Policies & Compliance

  • Implement and enforce hotel policies, standard operating procedures (SOPs), and service standards.
  • Ensure compliance with health, safety, and security regulations.
  • Maintain updated knowledge of hotel systems, brand standards, and local hospitality regulations.

Qualifications & Requirements

Bachelor's Degree in Hospitality Management, Tourism, or related field.

Minimum 3–5 years of supervisory experience in Front Office, preferably in a 4-star or higher property.

Strong leadership, communication, and interpersonal skills.

Proficiency in hotel management systems (e.g., Opera, Fidelio, or equivalent).

Excellent problem-solving, decision-making, and organizational abilities.

Ability to work flexible hours, including nights, weekends, and holidays.

Competencies

Guest-Oriented Mindset

Professional Appearance & Conduct

Leadership & People Management

Financial Acumen (basic revenue management, cost control)

Conflict Resolution Skills

Adaptability & Cultural Awareness

Key Performance Indicators (KPIs)

Guest Satisfaction Scores

Average Response Time to Guest Complaints

Front Office Efficiency (check-in/check-out times, queue management)

Staff Retention & Training Compliance

Revenue Accuracy (upselling performance, room revenue reports)

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • On-site parking
  • Paid training
  • Staff meals provided

Ability to commute/relocate:

  • Tacloban City: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

  • Front Office Manager

    5 days ago

    Lapu-Lapu City, Central Visayas, Philippines Enrison Land, Inc. (BE Hotels & Resorts) Full time ₱104,000 - ₱130,878 per year

    Job Summary:BE Resorts Mactan is seeking a highly motivated and service-oriented Front Office Manager to lead the daily operations of our Front Desk team. This leadership role ensures seamless guest experiences from arrival to departure, while maintaining operational excellence, staff performance, and inter-departmental coordination. The ideal candidate is a...

  • General Manager

    5 days ago

    Tacloban City, Eastern Visayas, Philippines Natural9 Corporation Full time ₱2,500,000 - ₱6,000,000 per year

    JOB DESCRIPTION:General Manager is responsible for the overall strategic leadership, operational excellence, financial performance, and guest satisfaction of the hotel. The role ensures that the hotel operates in alignment with international hospitality standards, company policies, and local regulations while delivering a 4-star guest experience.Key...

  • General Manager

    2 weeks ago

    Tacloban City, Eastern Visayas, Philippines Cevio Hotel Corporation Full time ₱600,000 - ₱800,000 per year

    General Manager is responsible for the overall strategic leadership, operational excellence, financial performance, and guest satisfaction of the hotel. The role ensures that the hotel operates in alignment with international hospitality standards, company policies, and local regulations while delivering a 4-star guest experience.Key...

  • Front-End Developer

    2 weeks ago

    Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time $60,000 - $80,000 per year

    DescriptionWe are looking for a Front-End Developer to join our team and contribute to the development of our next-generation platforms and applications. This role will focus on building modern, scalable, and user-friendly interfaces that integrate seamlessly with our back-end services.Key ResponsibilitiesDevelop, enhance, and maintain front-end features...

  • Admin Officer

    5 days ago

    Tacloban City, Eastern Visayas, Philippines COFFEE TONYA Full time ₱150,000 - ₱250,000 per year

    Job DescriptionCandidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.Graduate of 4 year course, preferably business or accounting/finance course.With at least 2 year work experience in handling Administrative worksWith experience or knowledge in Accounting and Sales...

  • Front Office Manager

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines Waterfront Airport Hotel and Casino Full time ₱104,000 - ₱130,878 per year

    Company DescriptionConveniently located right in front of Mactan Airport, Waterfront Airport Hotel and Casino serves as the gateway to Cebu hospitality. The hotel has been recognized with prestigious awards, including Sunstar Best of Cebu 2023 and 2024 for Best Merienda, and the Karakoa Set Menu won the Sunstar Best of Cebu award for Best Group Meal in 2024....

  • Front Office Supervisor

    3 days ago

    Iloilo City, Western Visayas, Philippines DoubleDragon Properties Corp. Full time ₱400,000 - ₱600,000 per year

    FRONT OFFICE SUPERVISORResponsible for supervising Front Office operations of hotel and providing support to the Duty ManagerQualificationsGraduate of BS Hotel and Restaurant Management or any related courseMinimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory roleExperienced in OPERA systemExcellent oral...

  • Hotel Associate

    2 weeks ago

    Tacloban City, Eastern Visayas, Philippines Robinsons Hotels and Resorts Full time ₱150,000 - ₱250,000 per year

    JOB SUMMARY:The Hotel Associate is responsible for delivering exceptional guest service at the front desk, ensuring smooth check-in and check-out processes, handling guest inquiries, and maintaining a welcoming atmosphere. This role is key to creating a positive first impression and ensuring guest satisfaction throughout their stay.QUALIFICATIONS:Bachelor's...

  • cash officer

    2 weeks ago

    Tacloban City, Eastern Visayas, Philippines Private Advertiser Full time ₱500,000 - ₱1,000,000 per year

    About the role Our company is seeking a highly skilled Cash Officer to join our growing team in Tacloban City, Leyte. As a Cash Officer, you will play a crucial role in ensuring the secure and efficient handling of financial transactions for our retail banking clients. This full-time position offers a dynamic and rewarding career opportunity within the...

  • Front Office Manager

    4 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Waterfront Airport Hotel and Casino Full time

    HR Manager | Leading HR Strategies | Recruitment | CompBen | Employee and Labor RelationsCompany DescriptionConveniently located right in front of Mactan Airport, Waterfront Airport Hotel and Casino serves as the gateway to Cebu hospitality. The hotel has been recognized with prestigious awards, including Sunstar Best of Cebu 2023 and 2024 for Best Merienda,...